Raven Nicole Aquino
Panama City,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
Parallon at HCA Florida Gulf Coast Hospital
Panama City, FL
01.2021 - 12.2023
- Verify all insurance and obtain pre-certification/authorization.
- Calculate and collect copay, coinsurance and or deductible.
- Ensure that all necessary signatures are obtained for treatment.
- Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system.
Medical Office Specialist
Dr Amir Manzoor
Panama City, FL
01.2016 - 12.2023
- Deliver high-quality administrative and customer service to sustain patient and work flows.
- Schedule and follow up on patient appointments, collect and process payments and maintain patient files.
- Answer multi-line phone system and direct callers to requested personnel and departments.
- Enter patient information including insurance, demographic and health history into the system to keep all records up-to-date.
Education
Certificate of Completion - Medical Administrative Assistant
Bryman College
High School Diploma -
Bay High School
Skills
- Staffed and cross trained areas including but not limited to Scheduling, Front Desk, Admitting Office, Emergency Department Registration, Pre-Registration, Cashier, Financial Counseling and Insurance Pre-certification and Verification
- Posses knowledge of insurance processing procedures
- Provided training to new team members and during the implementation of new procedures
- Posses the ability to function in a complex environment
- Strong communication, organizational and interpersonal skills essential to be successful with a diverse population and workforce while demonstrating a positive and professional approach to do so effectively
Timeline
Patient Access Registrar
Parallon at HCA Florida Gulf Coast Hospital
01.2021 - 12.2023
Medical Office Specialist
Dr Amir Manzoor
01.2016 - 12.2023
Certificate of Completion - Medical Administrative Assistant
Bryman College
High School Diploma -
Bay High School
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