Ravijot Mahil
Broomall,PA
Overview
3
3
years of professional experience
Work History
Store Manager
Prime Communications AT&T
Springfield, PA
04.2023 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Sales Associate
Prime Communications AT&T
Brookhaven, PA
02.2023 - 04.2023
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
RAM
Arch Telecom Group
Plymouth Meeting, PA
10.2022 - 02.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed strategies to maximize sales and profitability.
Mobile Expert
Verge Mobile
Broomall, PA
11.2020 - 10.2021
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Recommended additional accessories or services that would complement the customer's device experience.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
Marple Newtown Senior High School
Newtown Square, PATimeline
Store Manager
Prime Communications AT&T
04.2023 - Current
Sales Associate
Prime Communications AT&T
02.2023 - 04.2023
RAM
Arch Telecom Group
10.2022 - 02.2023
Mobile Expert
Verge Mobile
11.2020 - 10.2021
High School Diploma -
Marple Newtown Senior High School