Ravinder Kaur
El Paso,Tx,United States
Summary
Dynamic leader with proven team leadership and customer service excellence at Eyebrow Designer21. Expert in enhancing client satisfaction and streamlining operations to cut costs effectively. Skilled in time management and decision-making, ensuring high-quality service delivery and fostering employee productivity. Achieved significant improvements in staff performance and client trust through effective communication and skill enhancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Eyebrow Threading Beauty Salon
05.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced expenses to maintain operations within budget.
Eyebrow Threader
Eyebrow Designer21
07.2011 - 05.2017
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Exercised attention to detail to perfect arch and avoid stray hairs or uneven brows.
- Performed thorough aftercare instructions for clients, reducing potential complications post-threading treatment.
- Ensured strict adherence to sanitation standards as per state regulations, safeguarding both staff and client health safety.
- Maintained a professional appearance and demeanor while interacting with clients, reflecting the salon''s commitment to high-quality service delivery.
- Maintained a clean and organized work environment, ensuring optimal working conditions for all staff members.
- Assisted in inventory management of supplies needed for threading services, contributing to proper stock availability at all times.
- Attended mandatory educations events, workshops and meetings to enhance knowledge and skill.
Education
Other - Esthetic
Tristate
El Paso, TXBachelor Of Arts - English Education
SGHR Sahib College
Chabewal, Hoshiarpur07.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Ombre brows
Languages
English, punjabi, Hindi
Full Professional
Timeline
Manager
Eyebrow Threading Beauty Salon
05.2017 - Current
Eyebrow Threader
Eyebrow Designer21
07.2011 - 05.2017
Ombre brows
Other - Esthetic
Tristate
Bachelor Of Arts - English Education
SGHR Sahib College
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