Ravindu Jayasundara
Diamond Bar,CA
Summary
With my strong leadership, customer service, and time management skills, I excel at ensuring smooth operations and delivering excellent experiences for both customers and team members. I am adept at problem-solving, inventory management, and training staff to meet high standards. I am confident that my ability to lead, adapt, and collaborate will make a valuable contribution to any team or organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Brea, CA
11.2022 - 12.2024
- As a Shift Manager at McDonald's, I oversaw daily operations, ensuring smooth service, and high customer satisfaction. I managed staff, handled customer inquiries and complaints, and maintained inventory. I also trained new employees, ensured compliance with safety regulations, and handled cash transactions. My role required leadership, multitasking, and strong customer service skills.
Education
Associate of Science - Engineering
Mt. San Antonio College
Walnut, CA08-2027
Skills
- Leadership - managing staff and leading teams to ensure smooth operations
- Customer service – providing excellent service and handling customer complaints
- Time management – efficiently managing tasks and prioritizing responsibilities
- Problem-solving – addressing challenges in real time, especially with customer issues or operational needs
- Teamwork – collaborating with other managers and staff to achieve common goals
- Training and Development – Onboarding and training new employees
- Inventory management – ensuring sufficient supplies and ordering when necessary
- Cash handling – managing cash registers and handling financial transactions accurately
- Communication – clear and effective communication with team members and customers
- Adaptability – adjusting to changing environments, including busy periods, and customer needs
Certification
- California Food Handler Card
- ServSafe Food Handler
- Leadership and Management Certificate
- CTEC registered tax preparer
References
Ron Cuevas
Supervisor, McDonald's
Email: ronc@warmel.com.
Timeline
Shift Manager
McDonald's
11.2022 - 12.2024
Associate of Science - Engineering
Mt. San Antonio College
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