Ra'Vionna Biggins
Lee's Summit,MO
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Contact Representative GS-8
Internal Revenue Service (IRS)
Kansas City, USA
02.2020 - Current
- Manage high volume inbound and outbound communication with taxpayers regarding account liabilities and compliance
- Analyze financial and account data to determine appropriate resolutions including payment plans and adjustments
- Educate taxpayers on responsibilities and compliance with federal regulations
- Resolve sensitive situations using strong communication, de escalation, and problem solving skills
- Utilize systems such as IDRS, AMS, and IAT to research and resolve account issues
- Maintain accurate documentation while managing a high workload
- Collaborate with team members to improve processes and client support
Cashier and Sales Associate
Sam's Club
Independence, USA
11.2017 - 06.2020
- Delivered customer focused service in a fast paced environment
- Managed financial transactions and maintained accuracy
- Assisted customers with product selection and issue resolution
Customer Service Representative
Spectrum Charter
Kansas City, USA
06.2019 - 02.2020
- Provided customer support in a high volume call center environment
- Resolved billing issues, processed payments, and maintained records
- Communicated complex information clearly and professionally
Education
Bachelor of Science - Applied Biological Sciences
University of Kansas
Lawrence, KSAssociate of Science - Biology
Metropolitan Community College
Kansas City, MOAssociate of Art -
Metropolitan Community College
Kansas City, MOSkills
- Strong communication and interpersonal skills
- Critical thinking and problem solving
- Organization and time management
- Customer service and conflict resolution
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Typing speed 45 to 50 words per minute
Laboratory And Technical Skills
- Quantitative protein analysis using Bradford assay and BCA assay
- Spectrophotometric analysis and absorbance quantification using Agilent 800 TS Microplate Reader
- Precise pipetting, serial dilutions, and preparation of experimental solutions with attention to accuracy and reproducibility
- Preparation of buffers and reagents for biochemical assays; adherence to proper laboratory safety and handling protocols
- Centrifugation and sample separation techniques for biological specimens
- Filtration and basic purification techniques for sample preparation
- Collection, analysis, and interpretation of experimental data with emphasis on accuracy and scientific reasoning
Organic Chemistry Techniques
- Recrystallization for compound purification
- Simple and fractional distillation for separation of mixtures
- Liquid-liquid extraction for compound isolation
- Thin layer chromatography (TLC) for reaction monitoring and compound identification
- Melting point analysis for compound characterization
- Reaction setup, monitoring, and completion assessment
- Functional group transformations and basic organic synthesis techniques
Biological And Microbiological Techniques
- Aseptic technique to prevent contamination in biological experiments
- Bacterial culture handling and maintenance
- Basic staining techniques and microscopy preparation
- Execution of standard biological and microbiological laboratory procedures
Leadership And Activities
- SHPEP Scholar, University of Nebraska Medical Center
- Founder, Purposefully Gorgeous Nonprofit Organization, Led community focused initiatives centered on outreach, support, and empowerment
- Alumni, Health Occupations Students of America
- Pre-Health Professionals Club, University of Kansas
- KUEC Pre-Med Club, University of Kansas Edwards campus
- Trio Program, University of Kansas
Clinical And Volunteering Experience
Completed over 120 hours of combined clinical exposure and volunteer service, Observed patient care and healthcare environments while participating in community service activities, Demonstrated commitment to service, professionalism, and supporting others
Coursework
- Biochemistry
- Organic Chemistry I and II
- Microbiology
- Immunology
- Molecular Biology
- Cell Biology
Timeline
Contact Representative GS-8
Internal Revenue Service (IRS)
02.2020 - Current
Customer Service Representative
Spectrum Charter
06.2019 - 02.2020
Cashier and Sales Associate
Sam's Club
11.2017 - 06.2020
Bachelor of Science - Applied Biological Sciences
University of Kansas
Associate of Science - Biology
Metropolitan Community College
Associate of Art -
Metropolitan Community College