Experienced Senior Property Manager with over 15 years in managing residential properties. Proven track record of maximizing property value, optimizing tenant satisfaction, and leading teams to achieve operational excellence. Skilled in budget management, property maintenance, lease negotiations, and strategic planning. A leader with a hands-on approach, excellent interpersonal skills, and a passion for providing exceptional service to both property owners and tenants.
Overview
12
12
years of professional experience
Work History
Senior Property Manager
CONTEMPORARY MANAGEMENT CONCEPTS LLLC.
10.2018 - Current
Oversee the daily operations of a diverse portfolio of a Luxury 432-unit residential properties.
Lead and mentor a team of 10 staff members, ensuring high levels of performance, customer service, and operational efficiency.
Develop and manage annual budgets by consistently achieving financial goals through cost-effective strategies and resource allocation.
Negotiate and manage lease agreements, renewals, and tenant improvements to ensure profitability and compliance with regulations.
Cultivate strong relationships with tenants, addressing issues promptly to ensure tenant satisfaction and retention.
Coordinate property maintenance and capital improvements, ensuring properties are well-maintained, safe, and in compliance with all local, state, and federal regulations.
Utilize property management software (e.g., Yardi, CRM) to track rent collections, lease expirations, maintenance requests, and financials.
Property Manager
WELLER MANAGEMENT
12.2016 - 08.2018
Develop the annual budget for the 382-unit Luxury Property and oversee attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, ownership, and others to address and resolve gaps in the financial performance of the Property
Ensure the Property meets the established operational, financial, and business performance goals
Develop and implement appropriate action plans to achieve results
Evaluate apartment prices in accordance with the market and budgeted goals; Set rental rates, oversee collections, deposits, reporting, etc
Drive performance and execute defined occupancy goals by leading and holding the leasing team accountable to deliver leasing objectives and expectations; strategically adjust the plan as needed to achieve results
Organize and implement innovative marketing plans, community activities, and philanthropic events
Walk the grounds, tour path, make readies and amenities daily to ensure they are show ready, Weller's Standards and values are upheld, procedures are followed, and the Property is operating efficiently and in compliance with applicable regulations
Walk and inspect all make ready units to ensure readiness for new residents
Property Manager
ELON PROPERTY MANAGEMENT
07.2013 - 12.2016
Lead and direct all aspects of Property operations to ensure adherence to Elon's standards, exemplary service, and the highest degree of resident satisfaction while upholding Elon's values and working within budgetary guidelines
Evaluate apartment prices in accordance with the market and budgeted goals; Set rental rates, oversee collections, deposits, reporting, etc
Obtain bids for all contract services; Approve and submit invoices from all service providers
Provide tours to guests, including prospective tenants, owners, investors and showcasing amenities, models, Property, etc
Develop and implement annual marketing plan and conduct marketing surveys and reviews monthly
Processed all application fees, security deposits, and rental payments using Yardi and CRM program software for 78-unit apartment community
Verified that all customer complaints were handled promptly and appropriately
Education
Bachelor of Arts - Elementary Education
University of South Florida
Tampa, FL
08-2004
Skills
Property management
Maintenance coordination
Lease renewals
Yardi/CRM Proficient
Entrata
Ops
Customer service
Marketing and advertising
Budgeting and financial analysis
Tenant relations
Fair housing regulations
Timeline
Senior Property Manager
CONTEMPORARY MANAGEMENT CONCEPTS LLLC.
10.2018 - Current
Property Manager
WELLER MANAGEMENT
12.2016 - 08.2018
Property Manager
ELON PROPERTY MANAGEMENT
07.2013 - 12.2016
Bachelor of Arts - Elementary Education
University of South Florida
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