Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ravontay Taylor

Atlanta

Summary

Results-driven professional with a strong background in claims management at Sedgwick, excelling in regulatory compliance and enhancing claimant satisfaction. Proficient in data collection and report writing, I leverage cultural competency to support health equity initiatives, driving impactful program improvements and fostering community engagement.

Overview

8
8
years of professional experience

Work History

Liability Claims Representative

Sedgwick
Atlanta
03.2023 - Current
  • Investigate and resolve liability claims with attention to detail, and regulatory compliance.
  • Foster clear communication with claimants, contributing to improved satisfaction scores.
  • Partnered with peers to enhance workflow efficiency and reduce claim processing times.

Public Health Intern – System Cultural Analyst

Summa Health
Akron
01.2024 - 08.2024
  • Supported health equity projects by analyzing trends in population health and cultural competency.
  • Contributed to health communication strategies that promoted inclusivity across diverse patient populations.
  • Developed data-driven reports to support program improvements and organizational learning.

Claims Associate

State Farm
Dunwoody
12.2021 - 12.2022
  • Processed complex claims with 98% accuracy, boosting overall team performance.
  • Identified fraud patterns through data review, supporting risk mitigation strategies.
  • Delivered analytical reports that informed policy adjustments and team direction.

Area Manager

Amazon
Stone Mountain
08.2021 - 12.2021
  • Managed operational metrics and led frontline teams to exceed productivity targets.
  • Created team training programs that enhanced job readiness and engagement.
  • Used data insights to drive continuous improvement across shift operations.

Customer Services Associate

Walgreens
Greensboro
03.2019 - 07.2021
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Intern - Child Protective Services

Rockingham County DSS
Wentworth
08.2020 - 05.2021
  • Participated in child welfare investigations and helped develop intervention plans.
  • Tracked case progress and provided input to support informed family service decisions.

Assembler

Caterpillar
Decatur
08.2017 - 08.2018
  • Assembled parts and subassemblies following blueprints and assembly instructions.
  • Maintained adherence to safety protocols, resulting in zero on-site incidents.

Education

Master of Public Health - Health Policy & Management

Kent State University
Kent, OH
05-2024

Bachelor of Social Work -

North Carolina A&T State University
Greensboro, NC
05-2021

Skills

  • Health Policy Analysis and Program Evaluation
  • Community Health Engagement
  • Data Collection and Report Writing
  • Cultural competency
  • Claims and Case Management
  • Microsoft Office (Excel, Word, PowerPoint)

Timeline

Public Health Intern – System Cultural Analyst

Summa Health
01.2024 - 08.2024

Liability Claims Representative

Sedgwick
03.2023 - Current

Claims Associate

State Farm
12.2021 - 12.2022

Area Manager

Amazon
08.2021 - 12.2021

Intern - Child Protective Services

Rockingham County DSS
08.2020 - 05.2021

Customer Services Associate

Walgreens
03.2019 - 07.2021

Assembler

Caterpillar
08.2017 - 08.2018

Master of Public Health - Health Policy & Management

Kent State University

Bachelor of Social Work -

North Carolina A&T State University

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