Stefoni Fletcher
Lebanon,IN
Summary
Qualified Insurance Representative versed in investigating claims, verifying information, and handling policies. Friendly and upbeat team player offering 9 years of insurance experience. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
10
10
years of professional experience
Work History
Liability Claims Representative
Geico
08.2021 - Current
- Followed up with customers on unresolved issues.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Worked productively in fast-moving work environment to process large volumes of claims.
Customer Service Agent
Geico
05.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed customer premium payments
- Added and removed vehicles on policies
Emergency Roadside Assistance
Geico
03.2014 - 05.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
General Warehouse Worker
Pearson Education
10.2013 - 03.2014
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed warehouse orders using handheld scanner.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
Education
High School Diploma -
Zionsville Community High School
Zionsville, INNo Degree - Elementary Education And English
University of Southern Indiana
Evansville, INSkills
- Credit Card Transaction Processing
- Active Listening
- Payment Method
- Policy and Procedure Explanations
- Accident Review
- Investigation of Claims
- Coverage Determination
- Insurance Terminology
- Policy Knowledge
Timeline
Liability Claims Representative
Geico
08.2021 - Current
Customer Service Agent
Geico
05.2021 - 08.2021
Emergency Roadside Assistance
Geico
03.2014 - 05.2021
General Warehouse Worker
Pearson Education
10.2013 - 03.2014
High School Diploma -
Zionsville Community High School
No Degree - Elementary Education And English
University of Southern Indiana
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