Ravyn Celestino
Lynnwood,WA
Summary
Hardworking and motivated Worker with 13 years of experience and record of success in the service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
Cafe Cosmos
Seattle, WA
09.2021 - 07.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
Mililani High School
Mililani Town, HI05-2011
Skills
- Policy Implementation
- Marketing
- Business Administration
- Workforce Management
- Performance Management
- Strategic Planning
- improvisational skills
Timeline
Manager
Cafe Cosmos
09.2021 - 07.2024
Mililani High School
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