Ravyn Johnson
Houston,Texas
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
3
3
years of professional experience
Work History
Remote Call Center Representative
Teleperformance
12.2023 - 06.2024
- Problem Resolution for Asurion Customers
- Answering questions & responding to complaints
- Address billing questions
- Educate customers on policy information
Cashier
Super One/Brookshires Grocery
09.2022 - 11.2023
- Greet customers
- Operate cash registers
- Process payments and receiving payments
- Cash handling
Hostess
Orlandeaux's Café
02.2021 - 06.2022
- Greet guests
- Reservations
- Manage and maintain seating charts
- Maintain proper supply of silverware and menus
- Respond to guest concerns
- Seat guests
- Take to-go orders
Education
High School Diploma -
C.E. Byrd High School
12.2022
Skills
- Team spirit
- Customer oriented
- Team player
- Punctuality
- Reliable
- Personable
- Cash Handling
- Cash Drawer Reconciliation
- Opening and closing procedures
Timeline
Remote Call Center Representative
Teleperformance
12.2023 - 06.2024
Cashier
Super One/Brookshires Grocery
09.2022 - 11.2023
Hostess
Orlandeaux's Café
02.2021 - 06.2022
High School Diploma -
C.E. Byrd High School