Ravyn Motsinger
Wentzville,MO
Summary
I am a dedicated and self-motivated individual with a result-oriented mindset. I possess a seasoned background in the financial industry, demonstrating a strong drive for excellence, with a drive to branch out of the financial industry. Additionally, proficient in computer and internet research is essential, along with being proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Overview
9
9
years of professional experience
Work History
Mortgage Associate III
US Bank Home Mortgage
Earth City
02.2021 - Current
- Perform routine clerical and data entry functions within mortgage operations and servicing departments
- Sort and file electronic and paper loan documents and other records in alphabetical or numerical order
- Retrieve archived files
- Process paperwork, gather and verify data, and transfer data into a standard format
- Generate correspondence and routine reports
- Answer incoming calls, respond to customer inquiries, and perform a variety of clerical duties.
Call Center Representative
US Bank Home Mortgage
Earth City
03.2020 - 02.2021
- Proficient computer skills, especially Microsoft Office applications
- Process paperwork, gather and verify data, and transfer data into a standard form
- Answer incoming calls, respond to customer inquiries, and perform a variety of clerical duties
- In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Waitress
Sybergs
Dorsett
08.2019 - 03.2020
- Greeted guests in an efficient and friendly manner
- Take drink and food orders and enter them into the computer system
- Answer customer inquiries and resolve issues promptly
- Deliver food and drinks quickly
- Handle cash and credit card transactions
- Received several guest compliment calls to management.
Mortgage Associate III
US Bank Home Mortgage
Earth City
09.2018 - 08.2019
- Performed routine clerical and data entry functions within mortgage operations and servicing departments
- Filed electronic and paper loan documents and other records according to loan specifics
- Processed paperwork, gathered and verified data, and transferred data into a standard format
- Generated correspondence and routine reports
- Answered incoming calls and responded to customer inquiries
- Achieved a consistent error rate of less than 1%
- Exceeded required daily document identification goals.
Waitress
Amerisports
St Charles
04.2018 - 09.2018
- Greeted guests in an efficient and friendly manner
- Took drink and food orders and entered them into the computer system
- Answered customer inquiries and resolved issues promptly
- Delivered food and drinks quickly
- Handled cash and credit card transactions
- Received several guest compliments through calls to management and comment cards.
Waitress
Texas Roadhouse
St Charles
10.2017 - 08.2018
- Greeted guests in an efficient and friendly manner
- Took drink and food orders and entered them into the computer system
- Answered customer inquiries and resolved issues promptly
- Delivered food and drinks quickly
- Handled cash and credit card transactions.
Waitress, Drive-Thru Operator, Host, and Cook
Steak n Shake
01.2016 - 01.2018
- Greeted guests in an efficient and friendly manner
- Took drink and food orders and entered them into the computer system
- Answered customer inquiries and resolved issues promptly
- Delivered food and drinks quickly
- Operated the drive-thru, including taking orders and delivering bagged food
- Made shakes, cooked and dressed food
- Handled cash and credit card transactions
- Assisted management with creating server schedules
- Acted as a server manager on an as-needed basis.
Hostess
Kriegers Sports Bar
Chesterfield
12.2014 - 01.2016
- Greeted guests in an efficient and friendly manner
- Seated guests while managing table rotation for servers
- Answered calls for inquiries and to-go orders
- Prepared to-go orders
- Maintained a cash drawer.
Education
Bachelor’s Degree - Criminal Justice, Preventing Human Trafficking
University of Missouri-Saint Louis
01.2022
Undeclared - Historical Studies
Saint Charles Community College
01.2019
Missouri State University
06.2017
Skills
- Document Review
- Meeting Participation
- Data Collection
- Microsoft Access
- Microsoft Excel
- Root Cause Analysis
Timeline
Mortgage Associate III
US Bank Home Mortgage
02.2021 - Current
Call Center Representative
US Bank Home Mortgage
03.2020 - 02.2021
Waitress
Sybergs
08.2019 - 03.2020
Mortgage Associate III
US Bank Home Mortgage
09.2018 - 08.2019
Waitress
Amerisports
04.2018 - 09.2018
Waitress
Texas Roadhouse
10.2017 - 08.2018
Waitress, Drive-Thru Operator, Host, and Cook
Steak n Shake
01.2016 - 01.2018
Hostess
Kriegers Sports Bar
12.2014 - 01.2016
Bachelor’s Degree - Criminal Justice, Preventing Human Trafficking
University of Missouri-Saint Louis
Undeclared - Historical Studies
Saint Charles Community College
Missouri State University
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