Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Hatley

Corpus Christi

Summary

Mortgage professional with thorough understanding of loan processing and keen eye for detail. Proven ability to streamline loan approval processes and ensure compliance with regulatory standards. Valued team player known for reliability and adaptability in dynamic environments, focusing on collaboration and achieving results.

Overview

28
28
years of professional experience

Work History

Mortgage Loan Processor III

American Bank
03.2016 - Current
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Prepared file for final clear-to-close by branch management.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
  • Processed mortgage loan applications accurately and successfully for over 9 years.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
  • Communicated with originator and applicant concerning progress of loan file.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.

Teller Supervisor

American Bank
11.1997 - 03.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

Flour Bluff High School
Flour Bluff, Texas

Skills

  • Pipeline management
  • Document review
  • Financial document review
  • Information verification
  • File management
  • Processing documents
  • Employment verification
  • Mortgage loan processing
  • Desktop underwriter
  • Organizational skills
  • Multitasking Abilities
  • Attention to detail

Timeline

Mortgage Loan Processor III

American Bank
03.2016 - Current

Teller Supervisor

American Bank
11.1997 - 03.2016

Flour Bluff High School

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