Elizabeth Johnson
Corpus Christi
Summary
Mortgage professional with thorough understanding of loan processing and keen eye for detail. Proven ability to streamline loan approval processes and ensure compliance with regulatory standards. Valued team player known for reliability and adaptability in dynamic environments, focusing on collaboration and achieving results.
Overview
31
31
years of professional experience
Work History
Mortgage Loan Processor III
American Bank NA
07.2010 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Processed mortgage loan applications accurately and successfully for over 15 years.
- Increased team productivity, sharing best practices and insights from complex loan processing scenarios.
- Ensured client confidentiality and security of personal information, adhering to strict data protection protocols.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Communicated with originator and applicant concerning progress of loan file.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
Commerical Loan Assistant
American Bank NA
03.2000 - 07.2010
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Assessed loan compliance to meet mortgage lending laws and regulations.
Escrow Assistant
Stewart Title Insurance Company
04.1994 - 12.1999
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
Education
High School Diploma -
Northern High School
Durham, NC05-1976
Skills
- Processing procedures
- Pipeline management
- Document review
- File management
- Customer communication
- Mortgage loan processing
- Teamwork
- Time management
- Attention to detail
- Organizational skills
- Excellent communication
- Reliability
- Team collaboration
- Multitasking Abilities
- Problem-solving abilities
- Appraisal review
- Processing documents
- Employment verification
- Problem-solving
- Financial document review
- Proficient in Open Close, Mortgage Builder
Timeline
Mortgage Loan Processor III
American Bank NA
07.2010 - Current
Commerical Loan Assistant
American Bank NA
03.2000 - 07.2010
Escrow Assistant
Stewart Title Insurance Company
04.1994 - 12.1999
High School Diploma -
Northern High School
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