Summary
Overview
Work History
Education
Skills
Timeline
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Ravyn Winston

Olive Branch,United States

Summary

I am a Detail-oriented employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Apple
12.2022 - 09.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Truck Dispatcher

Amazon
10.2019 - 10.2022
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.

Call Center Representative

Victoria Secret
05.2018 - 10.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

Associate of Applied Science - Medical Assisting

Concorde Career College
Memphis, TN
04.2023

High School Diploma -

Lewisburg High School
Olive Branch, MS
05.2016

Skills

  • Data Recovery
  • Performance Testing
  • Software Diagnosis
  • Technical Support

Timeline

Technical Support Representative

Apple
12.2022 - 09.2023

Truck Dispatcher

Amazon
10.2019 - 10.2022

Call Center Representative

Victoria Secret
05.2018 - 10.2019

Associate of Applied Science - Medical Assisting

Concorde Career College

High School Diploma -

Lewisburg High School

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Ravyn Winston