Ravyn Winston
Olive Branch,United States
Summary
I am a Detail-oriented employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Apple
12.2022 - 09.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Truck Dispatcher
Amazon
10.2019 - 10.2022
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Call Center Representative
Victoria Secret
05.2018 - 10.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Associate of Applied Science - Medical Assisting
Concorde Career College
Memphis, TN04.2023
High School Diploma -
Lewisburg High School
Olive Branch, MS05.2016
Skills
- Data Recovery
- Performance Testing
- Software Diagnosis
- Technical Support
Timeline
Technical Support Representative
Apple
12.2022 - 09.2023
Truck Dispatcher
Amazon
10.2019 - 10.2022
Call Center Representative
Victoria Secret
05.2018 - 10.2019
Associate of Applied Science - Medical Assisting
Concorde Career College
High School Diploma -
Lewisburg High School