Rawaa Omar
henrico,VA
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities
Overview
5
5
years of professional experience
Work History
Practice Manager
Radical Recovery Treatment Center
Richmond, VA
09.2025 - Current
- Oversaw daily operations to ensure compliance with healthcare regulations and best practices.
- Developed and implemented staff training programs to enhance service delivery and patient care.
- Managed scheduling and staffing to optimize resource allocation and improve operational efficiency.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
RBT
Early Autism Services
Richmond, VA
01.2025 - 06.2025
- Implemented individualized treatment plans to support children with autism in achieving developmental goals.
- Collaborated with families to provide education and resources for effective home and in clinic-based strategies.
- Monitored progress and documented behavioral data to inform adjustments in intervention techniques.
- Trained new staff on behavior management techniques and data collection procedures.
Pharmacy Technician
CVS Pharmacy
Richmond
09.2021 - 01.2024
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Implemented safety protocols to enhance workplace efficiency and compliance.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12-2025
GED -
John Randolph Tucker High School
Richmond, VA05-2020
Skills
- Customer Assistance
- Time Management
- Attention to Detail
- Computer Literacy
- Problem Solving
- Goal Oriented
- Workflow Optimization
- Team Collaboration
- Problem-Solving Skills
- Drug Safety
- Insurance Verification
- Insurance Billing
- Patient scheduling
- Medical billing
- Electronic health records
Languages
Arabic
Native or Bilingual
Timeline
Practice Manager
Radical Recovery Treatment Center
09.2025 - Current
RBT
Early Autism Services
01.2025 - 06.2025
Pharmacy Technician
CVS Pharmacy
09.2021 - 01.2024
GED -
John Randolph Tucker High School
Bachelor of Science - Psychology
Virginia Commonwealth University