Rawad Malaeb
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Patient First
Glen Allen, Virginia, USA
08.2023 - Current
- Managed and updated physical and digital client account information to keep records accurate and current.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Received and submitted payments, updated account information and provided medical record information to patients, carriers, and other authorized parties.
- Investigated irregularities in customer accounts which required additional research.
Occupational Health Collection Specialist
Patient First
Glen Allen, Virginia, USA
10.2022 - 08.2023
- Reviewing status of accounts for clients.
- Conducting outreach to employers, insurance companies, third party administrators, and patients to determine current status of claims and steps necessary to fulfill reimbursement.
- Working with occupational health department to ensure information gathered in collections process is properly updated.
- Achieved performance goals on consistent basis.
Communications Specialist
Parliamentary Elections 2022
Beirut, Lebanon
01.2022 - 06.2022
- Handled communication with the public, media, and the campaign team.
- Created social media content across multiple platforms according to content calendars.
- Collaborated with journalism and marketing teams to compile information and align campaign messaging.
- Collaborated with team to promote, plan and organize communication materials.
Account Manager Intern
Bridge of Minds
Beirut, Lebanon
02.2021 - 03.2022
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Developed and implemented successful social media campaigns to support company objectives.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
General Manager
Malaeb Corp.
Aley, Lebanon
01.2015 - 01.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Master of Arts - Marketing
Lebanese University
Beirut07.2024
Certification - Digital Marketing
META
06.2023
Bachelor of Arts - Public Relations
American University of Science And Technology
Beirut06.2015
Skills
- Team Leadership
- Information Processing
- Progress Tracking
- Market Research
- Complex Problem-Solving
- Data Imports
- Team Oriented
- Organizational Skills
- Content Marketing
- Market Analysis
Certification
· Digital Marketing Associate by META
· Entrepreneurship and Creativity by Unicef - Nawaya
· Sales Techniques by Allianz Sales Academy
· English Competency by University of Michigan
Timeline
Client Service Specialist
Patient First
08.2023 - Current
Occupational Health Collection Specialist
Patient First
10.2022 - 08.2023
Communications Specialist
Parliamentary Elections 2022
01.2022 - 06.2022
Account Manager Intern
Bridge of Minds
02.2021 - 03.2022
General Manager
Malaeb Corp.
01.2015 - 01.2021
Master of Arts - Marketing
Lebanese University
Certification - Digital Marketing
META
Bachelor of Arts - Public Relations
American University of Science And Technology