Rawiya Abdul-razaq
San Diego,CA
Summary
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Knowledgeable and dedicated customer service professional with extensive experience in communication industry.
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Courier
Amazon
San Diego, CA
06.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Manager of Marketing
Daniel Door To Door
San Diego, CA
01.2011 - 02.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Developed network of related professionals to open up business opportunities.
Education
Some College (No Degree) - Graphic Design
Al-Ahliyya Amman
JordanHigh School Diploma -
Badeer Al Kubra
Iraq07.2006
Skills
- Customer Service
- Customer Relationships
- Cash Register Operations
- Customer Service and Assistance
- Problem Investigations
- Information Updates
- Staff Management
- Financial Management
- Sales Activities
- Scheduling and Coordinating
- Product and Service Specification
- Team Recruiting and Hiring
- Services Promotion
- Marketing Strategy Development
Certification
Im enrolling to a phlebotomy school seeking a medical certification
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Amazon Courier
Amazon
06.2021 - Current
Manager of Marketing
Daniel Door To Door
01.2011 - 02.2019
Some College (No Degree) - Graphic Design
Al-Ahliyya Amman
High School Diploma -
Badeer Al Kubra