Rawl Collins
Event Network
Brooklyn,NY
Dynamic Area Manager with a proven track record at Event Network, excelling in operations management and team development. Expert in enhancing productivity through strategic process improvements and effective staff training. Skilled in relationship building and employee scheduling, driving operational efficiency and fostering a high-performance culture.
1
Language
2
Certification
6
Years of experience
Work History
Operations Manager
3 Years 2 Months
Event Network - New York, NY | 08.2023 - Current
- Directed multi-site operations management to support day-to-day business continuity.
- Managed team leadership and staff development to support day-to-day execution and continuous improvement.
- Sales & Revenue Growth
- Managed budgeting and cost control activities to ensure financial accountability.
- Developed and executed hiring plans and workforce forecasting to align talent supply with operational requirements.
- Led customer experience activities to maintain service quality and customer satisfaction.
- Monitored inventory movement and maintained organized inventory records to ensure timely replenishment and availability.
- Conducted performance coaching for goal alignment, progress monitoring, and actionable improvement planning.
- Employee Relations
- Compliance & Safety
- Scheduling & Labor Management
- Strategic Planning
- Resolved interpersonal and operational conflicts by assessing needs, mediating discussions, and reaching actionable outcomes.
- Conducted reporting and data analysis to support decision-making and maintain operational visibility.
- Coordinated inventory management processes, ensuring timely replenishment and reducing stock discrepancies.
Manager
2 Years 9 Months
Cap World - Brooklyn, NY | 08.2020 - 05.2023
- Coordinated daily operations across multiple locations to maintain consistent operations and service delivery.
- Led team of 15 employees to support department operations.
- Coordinated team activities to streamline workflow and boost overall productivity.
- Created training programs for new staff to support onboarding, strengthen skill development, and maintain compliance with company standards.
- Coordinated employee schedule creation, maintained payroll records, and ensured timely payroll processing.
Education
MBA
Bhartiya Shiksha Parishad - India
07-2018
Total Credit Point: 40
BBA
Bhartiya Shiksha Parishad - India
06-2016
Total Credit Point: 60
High School Diploma
Bush Lot Second School - Guyana
02-2013
Skills
Staff management
Operations management
Relationship building and management
Team development
Employee scheduling
Sales expertise
Recruitment and hiring
Order management
Certification
Bachelor of Business Administration
Master in Business Administration
Languages
English
Full Professional
Timeline
Operations Manager
Event Network
08.2023 - CurrentRead more
Manager
Cap World
08.2020 - 05.2023Read more
Bhartiya Shiksha Parishad - MBA,
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Bhartiya Shiksha Parishad - BBA,
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Bush Lot Second School - High School Diploma,
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