Ray Adams
Abilene
Summary
Results-driven General Manager with expertise in operations management and staff development. Successfully improved service speed and customer satisfaction through strategic training and process optimization. Committed to fostering strong relationships with clients and vendors to drive business growth.
Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
McAlister's Deli
Abilene, TX
08.2022 - Current
- Oversaw daily operations, ensuring high-quality customer service and adherence to company standards.
- Developed staff training programs to enhance team performance and operational efficiency.
- Managed inventory control processes, reducing waste and optimizing supply chain logistics.
- Implemented marketing strategies that increased foot traffic and boosted sales revenue.
- Conducted regular performance evaluations to identify areas for employee development and improvement.
- Streamlined workflow processes, resulting in improved service speed and customer satisfaction ratings.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed product line launches, facilitating collaboration among departments to achieve a unified approach and meet delivery deadlines.
General Manager
Buffalo Wild Wings
Brownwood, TX
09.2017 - 06.2022
- Collaborated with corporate leadership to align local initiatives with broader business objectives.
- Analyzed financial reports to guide budget planning and resource allocation decisions effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw daily operations, ensuring high-quality customer service and adherence to company standards.
- Developed staff training programs to enhance team performance and operational efficiency.
- Managed inventory control processes, reducing waste and optimizing supply chain logistics.
- Implemented marketing strategies that increased foot traffic and boosted sales revenue.
- Streamlined workflow processes, resulting in improved service speed and customer satisfaction ratings.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Manager
Buffalo Wild Wings
Abilene, TX
04.2014 - 09.2017
- Oversaw daily operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff to enhance performance and team cohesion.
- Implemented process improvements to increase operational efficiency in restaurant management.
- Managed inventory levels, reducing waste and optimizing supply chain processes.
- Developed weekly staff schedules to align with business needs and peak hours.
- Fostered a positive work environment through effective communication and conflict resolution.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kitchen Lead
Miguel's Restaurant
Abilene, TX
06.2012 - 09.2014
- Supervised kitchen staff to ensure efficient food preparation and adherence to safety standards.
- Coordinated inventory management processes, reducing waste and optimizing supply levels.
- Trained new team members on cooking techniques and kitchen equipment operation.
- Streamlined menu item preparation, enhancing order turnaround time during peak hours.
- Collaborated with front-of-house staff to ensure seamless service delivery during busy shifts.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Maintained high personal grooming standards and uniform presentation.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
No Degree - Sanitation And Safety
American Institute of Baking
Salina, KS05-2001
GED -
Abilene Cooper High School;
Abilene, TX05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Employee scheduling
- Staff development
- Labor cost controls
- Customer retention
- Vendor sourcing
- Distribution management
- Community outreach
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Staff training
- Staff training/development
- Staff supervision
- Staff training and development
- P&L management
- Team training and development
- Schedule management
- Staff motivation
- Employee development
- Facility management
- Business development
- Purchasing and planning
- Team oversight
- Marketing
- Account management
- Vendor negotiations
- Total quality management
- Skilled negotiator
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
Manager certified Food Handler License - 20 yrs
Languages
English
Spanish
Limited Working
Timeline
General Manager
McAlister's Deli
08.2022 - Current
General Manager
Buffalo Wild Wings
09.2017 - 06.2022
Manager
Buffalo Wild Wings
04.2014 - 09.2017
Kitchen Lead
Miguel's Restaurant
06.2012 - 09.2014
High School Diploma -
No Degree - Sanitation And Safety
American Institute of Baking
GED -
Abilene Cooper High School;