Ray Cacheiro Marquez
Houston,TX
Summary
Accomplished in enhancing customer experiences, demonstrated during the tenure at Swissport International, leveraging interpersonal skills and data interpretation to solve complex issues and improve service delivery. Proficient in bilingual communication and quality assurance protocols, consistently prioritize efficiency and client satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Families Empowered
01.2024 - Current
- Oversaw successful execution of special events, including fundraising galas and community engagement activities, that showcased organization's impact and attracted new supporters.
- Developed strong customer relationships and loyalty through effective communication in order to help parents to find right school option.
- Managed approximately 80 incoming and outgoing calls, emails and faxes per day from customers.
Passenger Service Agent
Swissport International
07.2023 - 01.2024
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Utilized computer systems such as Amadeus for booking flights, assigning seats, and printing tickets approximately for 50 passengers daily
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.
Customer Service Cashier
Popeyes® Louisana Kitchen
02.2023 - 09.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Food Sciences and Technology Teacher
Universidad De La Habana
01.2022 - 05.2022
- Integrated project-based learning activities into classes to foster critical thinking skills among students.
- Planned and implemented curriculum to teach up-to-date technology to more than 50 students.
Microbiology Lab Assistant
Universidad De La Habana
09.2018 - 12.2021
- Efficiently managed multiple tasks simultaneously while adhering to safety protocols.
- Demonstrated ability to perform aseptic techniques in laboratory environment.
- Practiced safe handling of hazardous materials in accordance with established guidelines.
Mathematics Teacher
Leonardo Licor Middle School
12.2020 - 07.2021
- Explained complex mathematical concepts in easy-to-comprehend terminology.
- Implemented variety of instructional strategies consistent with lesson objectives.
Science and Mathematics Teacher
Presencia De Celia High School
01.2017 - 03.2020
- Researched new strategies for delivering instruction on complex topics associated with advanced levels of Chemistry and Math
- Created and facilitated engaging laboratory experiments to help students understand chemical concepts.
- Participated in professional development opportunities related to advances in teaching techniques.
Laboratory Technician Intern
Siboney Cheese Factory
02.2017 - 04.2017
- Utilized laboratory equipment, including microscopes, centrifuges, pipettes, and spectrophotometers.
- Performed routine laboratory tests and analyses in support of research objectives, ensuring accuracy and precision of results.
- Maintained accurate records of data collected from experiments.
Customer Service Representative
Arttoqui
06.2015 - 09.2015
- Handled customer complaints and inquiries courteously and efficiently manner.
- Developed strong customer relationships and loyalty through effective communication.
Education
Bachelor of Science - Food Sciences And Technology
University of Havana
La Habana, Cuba12.2021
Skills
- Customer Service
- Fluent Bilingualism
- Data Analysis
- Food Quality Assessment
- Food handling safety
- Relationship Building
Certification
EQ and effective Workplace Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Families Empowered
01.2024 - Current
Passenger Service Agent
Swissport International
07.2023 - 01.2024
Customer Service Cashier
Popeyes® Louisana Kitchen
02.2023 - 09.2023
Food Sciences and Technology Teacher
Universidad De La Habana
01.2022 - 05.2022
Mathematics Teacher
Leonardo Licor Middle School
12.2020 - 07.2021
Microbiology Lab Assistant
Universidad De La Habana
09.2018 - 12.2021
Laboratory Technician Intern
Siboney Cheese Factory
02.2017 - 04.2017
Science and Mathematics Teacher
Presencia De Celia High School
01.2017 - 03.2020
Customer Service Representative
Arttoqui
06.2015 - 09.2015
Bachelor of Science - Food Sciences And Technology
University of Havana
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