Ray Croom Jr
Glenview,IL
Summary
Security professional, prepared to enhance organizational safety and asset protection. Extensive background in developing and implementing security measures, with strong focus on collaboration and achieving results. Reliable and adaptable with expertise in risk assessment, threat analysis and public safety.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Public Safety Officer
Prime Healthcare - Saint Joseph Medical Center
Joliet, IL
07.2025 - Current
- Ensured compliance with safety protocols and regulations during routine inspections.
- Responded to emergency situations, providing immediate assistance to ensure public safety.
- Conducted thorough investigations of incidents, documenting findings for further analysis.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Monitored traffic violations, issuing citations as necessary.
- Conducted searches of individuals, vehicles and premises.
- Responded to emergency calls efficiently, providing immediate assistance and coordinating with other emergency services.
- Worked with team of 2-6 officers each shift
Corporate Security Officer
Baxter International Inc
Deerfield, IL
02.2015 - 12.2024
- Collaborated with local law enforcement agencies, strengthening relationships and improving overall security measures within the company.
- Developed and implemented employee training programs to heighten security awareness and decrease potential risks.
- Assisted in the development of company-wide security policies, ensuring consistency and clarity across all departments.
- Coordinated emergency response drills to test organizational preparedness for various crisis situations.
- Enhanced corporate security by conducting regular risk assessments and implementing effective security protocols.
- Streamlined visitor management processes, maintaining accurate records of all individuals entering or exiting company premises.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Worked with team of 3 security personnel each shift.
Security Officer
Securitas
Schaumburg, IL
12.2014 - 02.2015
- Contracted by Capital One
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Worked with team of 2 for call center
Customer Service Cashier
BP Gas
Northbrook, IL
04.2012 - 12.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Processed 100+ transactions a day
Customer Service Representative
Macy's
Joliet, IL
10.2011 - 01.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed 50+ transactions each shift
Education
HIGH SCHOOL DIPLOMA -
Plainfield South High School
Plainfield, IL05-2009
Some College (No Degree) - general education
Olivet Nazarene University
Bourbonnais, ILSkills
- Executive protection
- Physical security
- Surveillance techniques
- Crisis management
- Access control
- Asset protection
- Threat analysis
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- CCTV surveillance
- Microsoft office
- POS system operations
Certification
- Driver's License
- CPR Certification
- AED Certification
- First Aid Certification
- Stop The Bleed Certification
- Perc Card
Timeline
Public Safety Officer
Prime Healthcare - Saint Joseph Medical Center
07.2025 - Current
Corporate Security Officer
Baxter International Inc
02.2015 - 12.2024
Security Officer
Securitas
12.2014 - 02.2015
Customer Service Cashier
BP Gas
04.2012 - 12.2014
Customer Service Representative
Macy's
10.2011 - 01.2012
HIGH SCHOOL DIPLOMA -
Plainfield South High School
Some College (No Degree) - general education
Olivet Nazarene University