Ray Desrosiers
Summary
Dynamic professional with extensive experience in alarm system operations and team training. Skilled in troubleshooting and resolving technical issues, while mentoring junior technicians to improve overall team performance and service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Alarm Technician
American Alarm And Communications
Arlington
11.2018 - Current
- Diagnosed complex technical issues related to alarm system operation, ensuring timely and accurate resolution.
- Responded to service calls, troubleshooting and repairing alarm malfunctions to restore system functionality.
- Trained junior technicians on installation techniques and system operations, enhancing team knowledge and efficiency.
Inside Sales Representative
ADI Global Distribution
Warwick
07.2016 - 11.2018
- Drove sales through outbound calling and effective lead follow-up using scripts and phone techniques, contributing to revenue growth.
- Supplied customers with detailed product information, pricing, and availability to support informed purchasing decisions.
- Delivered customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction.
Education
Bachelor of Science - Mathematics
Eastern Connecticut State University
Willimantic, CT06-2002
Skills
- Alarm system installation
- Access control systems
- Security integration
- Electronic troubleshooting
- Diagnosing faults
- Wiring systems
- Customer relationship management
Certification
- Commonwealth Of Massachusetts Registered systems Technician
- Rhode Island Department Of Labor Telecom Technician
Timeline
Alarm Technician
American Alarm And Communications
11.2018 - Current
Inside Sales Representative
ADI Global Distribution
07.2016 - 11.2018
Bachelor of Science - Mathematics
Eastern Connecticut State University