Ray Garza
Houston,TX
Summary
Dynamic Head Waiter with a proven track record in guest relations management, optimizing dining room workflows, and training staff. Committed to enhancing customer satisfaction and operational efficiency.
Experienced in high-volume dining environments, focusing on guest satisfaction and efficient service delivery. Known for strong communication and problem-solving skills, ready to optimize workflows and enhance team performance.
Developed leadership and customer service skills in fast-paced restaurant environment. Skilled in team management, conflict resolution, and enhancing guest experiences. Seeking to transition into new field, leveraging strong organizational and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Head Waiter
IHOP LLC
2515 Southwest Freeway
11.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated dining room activities to optimize workflow and enhance team efficiency.
- Trained new staff on menu offerings, service protocols, and company standards.
- Managed table assignments to maximize seating capacity and minimize wait times.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to presentation standards.
- Trained staff members on use of POS system.
- Assisted in inventory management, maintaining stock levels for smooth operations.
Hostess
IHOP LLC
2515 Southwest Freway
11.2024 - Current
- Greeted and seated guests promptly, enhancing customer experience and satisfaction.
- Managed waitlists efficiently, optimizing table turnover and minimizing wait times.
- Coordinated with kitchen staff to ensure timely order delivery and service quality.
- Assisted in training new hosts on operational procedures and customer service standards.
- Maintained cleanliness of dining areas, ensuring compliance with health and safety regulations.
- Monitored dining room flow, adjusting staffing as necessary to meet demand fluctuations.
- Answered customer questions about hours, seating, and menu information.
- Resolved customer inquiries and complaints swiftly, fostering positive guest relations.
- Collaborated with management to implement process improvements for seating efficiency.
Warehouse Worker
Arch Staffing
Houston, TX
02.2025 - 07.2026
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Executed order picking and packing processes to ensure timely shipment of products.
- Conducted regular inventory checks to maintain accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline workflows and improve overall operational efficiency.
- Adhered to safety regulations, reducing workplace incidents and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
Education
High School Diploma -
Booker T Washington High School
9400 Irvington Blvd Houston Texas 77076Skills
- Menu memorization
- Guest relations management
- Menu presentation
- High volume dining
- Dining area maintenance
- Table setting
- Complaint handling
Accomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Interests
- Community Cleanup
- Cooking
- Enjoy participating in for overall physical and mental well-being
- Participating in local clean-up initiatives
Timeline
Warehouse Worker
Arch Staffing
02.2025 - 07.2026
Head Waiter
IHOP LLC
11.2024 - Current
Hostess
IHOP LLC
11.2024 - Current
High School Diploma -
Booker T Washington High School