Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ray Hargrove

Buffalo

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of building strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience
2010
2010
years of post-secondary education

Work History

IBO Sales Manager

Results Based Marketing Group LLC
Buffalo
07.2023 - Current

• Results Based Marketing Group LLC is my business, Specializing in Sales and Marketing working with different campaigns and vendors

• My job is to recruit, hire and train sales representatives providing coaching and guidance to drive performance and achieve revenue goals

• Conduct regular training sessions on customer acquisition, effective negotiation, product knowledge and closing strategies for the team

• Audit and track Inventory

• Compliance

  • Develop sales strategies to increase market presence and customer engagement.

Customer Service Representative

Independent Health Association Inc.
Amherst
08.2022 - 09.2023
  • Assisted both commercial and state policy members inquiries regarding health insurance benefits and services.
  • Assisted members in navigating online account management tools effectively.
  • Provided accurate information about coverage options and eligibility requirements.

Customer Service Representative

Spectrum
Cheektowaga
12.2019 - 11.2021

  • Assisted customers with technical support
  • Schedule Appointments
  • Self install
  • Resolved customers service/billing complaints

Sales Representative/Assistant Manager

Ptm Consulting
Buffalo
05.2013 - 11.2018
  • Meet Sales Goals
  • Implement sales strategy
  • Assisted in the recruitment, training, and development of sales staff.
  • Coached team members on developing effective communication skills with clients.
  • Compliance

Education

Business Administration

Erie Community College
Buffalo, NY
09.2012 - 05.2014

Seneca Vocational High School
Buffalo, NY

Skills

  • Critical thinking
  • Sales strategy
  • Customer acquisition
  • Goals and performance
  • Relationship building

Timeline

IBO Sales Manager

Results Based Marketing Group LLC
07.2023 - Current

Customer Service Representative

Independent Health Association Inc.
08.2022 - 09.2023

Customer Service Representative

Spectrum
12.2019 - 11.2021

Sales Representative/Assistant Manager

Ptm Consulting
05.2013 - 11.2018

Business Administration

Erie Community College
09.2012 - 05.2014

Seneca Vocational High School
Ray Hargrove