Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Raychelle Hebert

Westpoint,KY

Summary

Dynamic customer service representative with a proven track record in problem-solving and technical support. Committed to enhancing customer loyalty through effective communication and process improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

World Market
Remote Kentucky
09.2010 - 01.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions using CRM software.
  • Assisted in training new team members on customer service protocols and systems.
  • Implemented process improvements to enhance service efficiency and reduce response times.
  • Collaborated with cross-functional teams to address customer feedback and drive product enhancements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed training materials focused on best practices in customer engagement and support techniques.

Technical Support Advisor

C-Port South
Galliano, LA
01.2009 - 09.2010
  • Provided technical support for hardware and software issues, enhancing user experience.
  • Diagnosed and resolved customer inquiries through various communication channels.
  • Collaborated with cross-functional teams to improve system functionality and user satisfaction.
  • Developed training materials for new staff, ensuring consistent service delivery standards.
  • Analyzed customer feedback to identify trends and recommend system enhancements for better usability.

Education

Computer Technology

Sullivan University
Louisville, KY
05-2026

GED -

South Lafourche High School
Galliano, LA
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Technical Support
  • Problem Solving

Accomplishments

  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • ACE - Adobe Certified Expert, Photoshop

Timeline

Customer Service Representative

World Market
09.2010 - 01.2022

Technical Support Advisor

C-Port South
01.2009 - 09.2010

Computer Technology

Sullivan University

GED -

South Lafourche High School
Raychelle Hebert