Dynamic customer service representative with a proven track record in problem-solving and technical support. Committed to enhancing customer loyalty through effective communication and process improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
World Market
Remote Kentucky
09.2010 - 01.2022
Resolved customer inquiries through effective communication and problem-solving techniques.
Maintained accurate records of customer interactions using CRM software.
Assisted in training new team members on customer service protocols and systems.
Implemented process improvements to enhance service efficiency and reduce response times.
Collaborated with cross-functional teams to address customer feedback and drive product enhancements.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed training materials focused on best practices in customer engagement and support techniques.
Technical Support Advisor
C-Port South
Galliano, LA
01.2009 - 09.2010
Provided technical support for hardware and software issues, enhancing user experience.
Diagnosed and resolved customer inquiries through various communication channels.
Collaborated with cross-functional teams to improve system functionality and user satisfaction.
Developed training materials for new staff, ensuring consistent service delivery standards.
Analyzed customer feedback to identify trends and recommend system enhancements for better usability.
Education
Computer Technology
Sullivan University
Louisville, KY
05-2026
GED -
South Lafourche High School
Galliano, LA
05-2022
Skills
Customer service
Active listening
Critical thinking
Data entry
Technical Support
Problem Solving
Accomplishments
Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.