Ray Joseph
LAUDERDALE LAKES,Florida
Summary
Dynamic Customer Service Representative with Prime Flight, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-pressure situations, ensuring satisfactory outcomes for both clients and the company. Proficient in data entry, consistently delivering exceptional service and fostering repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Prime Flight
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Broward College
Fort Lauderdale, FL06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Prime Flight
01.2024 - Current
Broward College
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