Ray Kaples
Dallas,Texas
Summary
Goal-oriented professional adept at promoting customer trust and growing revenue generating relationships with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring over 5 years of experience and take on a challenging new role.
Overview
7
7
years of professional experience
Work History
Client Services Manager
Koddi
02.2022 - Current
- Coordinate cross-team collaboration between the client services team and other key internal teams - including product, operations, and sales.
- Drive client growth with new opportunities from new or existing publishers and products by building trust and aligning company and client goals
- Conduct periodic evaluations of team performance resulting in continuous improvement in service delivery and higher client satisfaction, receiving the highest NPS across the company in consecutive years
- Develop quarterly and ad hoc business reviews to help drive growth through targeting key initiatives to support overall client marketing goals
Account Lead
Koddi
06.2021 - 02.2022
- Developed customized account strategies tailored to individual client needs, resulting in successful long-term partnerships.
- Lead strategic initiatives that inform clients on competitive landscape with a focus on automation
- Collaborated with product to drive new app improvements and streamline workflows
- Presented progress reports to client senior leadership detailing account performance metrics and areas of opportunity for growth.
Senior Digital Marketing Analyst
Koddi
02.2019 - 05.2021
- Presented data-driven recommendations to executive leadership teams for informed decision-making regarding overall marketing strategies and resource allocation.
- Mentored junior team members to foster professional growth within the organization while maintaining a high standard of work quality across all projects.
- Stayed current on industry trends and best practices, ensuring a competitive edge in the dynamic digital marketing landscape - including writing blog post for the company website.
Senior Account Coordinator
Simpli.fi
05.2017 - 08.2018
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supported contract negotiations by providing accurate data analysis and insightful recommendations to management.
- Analyzed performance data and provide interpretation and strategic steps to meet goals.
Education
Bachelor of Science - Economics
The University of Texas At Arlington
Arlington, TX06.2017
Skills
- Account Management
- Client Relationships
- Cross-functional coordination
- Problem-solving abilities
- High attention to detail
- Written Communication
- Team Development
- Strategic planning
- Data analysis
- Client Education
- Negotiation and Conflict Resolution
- Microsoft Office Suite, Tableau, and Salesforce
Timeline
Client Services Manager
Koddi
02.2022 - Current
Account Lead
Koddi
06.2021 - 02.2022
Senior Digital Marketing Analyst
Koddi
02.2019 - 05.2021
Senior Account Coordinator
Simpli.fi
05.2017 - 08.2018
Bachelor of Science - Economics
The University of Texas At Arlington
Hobbies
Camping Enthusiast
Avid Golfer
Similar Profiles
Anna MarkiewiczAnna Markiewicz
UX Designer at KoddiUX Designer at Koddi
Mitchell KellyMitchell Kelly
Senior Account Manager at KoddiSenior Account Manager at Koddi
CARLY HARRISCARLY HARRIS
ACCOUNT MANAGER at KoddiACCOUNT MANAGER at Koddi