Ray Soliman
Bellevue,WA
Summary
Dynamic operations manager with a proven track record at CVS/caremark, excelling in recruiting and training talent while enhancing customer satisfaction. Skilled in budget management and problem-solving, I streamlined operations to boost profits and fostered employee engagement, ensuring a high-quality service environment.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walgreens Boots Alliance
02.1999 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Store Manager
Rite Aide Pharmacy
06.2014 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operations Assistant
CVS Pharmacy
06.2020 - 12.2023
- Assisted operations manager with planning of routine operations and special projects.
- Managed day-to-day department operations with effective workflow coordination.
- Prepared and delivered operational performance reports to inform management.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Solved problems timely and effectively, ensuring customer satisfaction.
ESM
Walgreens Boots Alliance
01.2023 - 12.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
Education
Associate of Arts - Liberal Arts And Sciences
Midland Technical College
Columbia, SC04-1986
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Sales strategies
- Orientation and training
- Problem-solving
- Budgeting and finance
- Product branding
- Customer service
- Employee engagement
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Timeline
ESM
Walgreens Boots Alliance
01.2023 - 12.2025
Operations Assistant
CVS Pharmacy
06.2020 - 12.2023
Assistant Store Manager
Rite Aide Pharmacy
06.2014 - 08.2020
Assistant Manager
Walgreens Boots Alliance
02.1999 - 06.2014
Associate of Arts - Liberal Arts And Sciences
Midland Technical College