Ray Taji

Nutley,NJ

Summary

Dynamic and results-driven Operations Manager with three years of leadership experience in logistics, supply chain management, and fleet optimization. Proven ability to enhance operational efficiency, reduce costs, and improve service delivery through data-driven decision-making and process improvements. Adept at leading cross-functional teams, managing transportation budgets, and ensuring compliance with safety regulations. Strong background in building partnerships and optimizing resources to drive business growth and achieve key performance indicators (KPIs). Equipped with an MBA and a Bachelor's in Computer Information Systems, offering a unique blend of technical and business acumen to solve complex challenges.

Overview

years of professional experience

Work History

Co-founder & Operations Manager

Royal Care Transports

02.2022 - 09.2024

Led day-to-day operations, managing a fleet of vehicles and 15+ employees, while ensuring safety, compliance, and service excellence
Drove operational efficiencies by optimizing fleet utilization, reducing downtime by 20%, and improving schedule accuracy, resulting in a 95% on-time delivery rate
Managed transportation budgets, analyzing P&L statements, and identifying cost-saving opportunities that reduced expenses by 15%
Built strong working relationships with external vendors and partners to secure high-value contracts and optimize backhaul growth opportunities
Developed and implemented KPIs for operational performance, leading to increased fleet utilization and a 25% improvement in customer satisfaction
Conducted regular audits to ensure compliance with safety standards and best practices, significantly reducing incidents.

Operations Coordinator

Warka Bank

01.2020 - 10.2021

Collaborated with engineering and product teams to improve user interfaces, developing wireframes and mockups that enhanced service offerings and increased user satisfaction by 15%
Analyzed large-scale data sets to inform product development, aligning service strategies with market trends and customer needs to improve the overall customer experience.

Education

Master in Business Administration (MBA) -

Stanton University

Anaheim, CA

Bachelor in Computer Information Systems -

University Of Petra

Amman, Jordan

Skills

Project Planning & Execution: Expertise in developing and managing project plans, tracking deliverables, and driving initiatives to completion
Cross-Functional Collaboration: Proficient in working with diverse teams to ensure alignment between project goals and business objectives
Event Planning & Execution: Experience organizing business development and networking events to foster client engagement and growth
Process Improvement: Skilled in creating and optimizing process flows to enhance operational efficiency
Risk Management & Reporting: Adept at identifying risks, providing solutions, and preparing reports for leadership to inform strategic decisions

Reporting & Presentations: Experienced in preparing detailed status reports and presentations for leadership, providing insights on project progress and strategic recommendations
Strategic Visioning
Business Development
Customer Relations

Timeline