Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Ray Veitia

New York,USA

Summary

Working in New York has been a transformative experience, pushing me to adapt and learn quickly. This journey has revealed new strengths and fueled my dedication to excellence, as I believe personal growth and a thriving work environment go hand in hand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Springbone Kitchen
12.2024 - Current
  • Oversaw daily operations to elevate customer satisfaction and optimize service delivery.
  • Designed and executed staff training programs to enhance team performance.
  • Enhanced labor efficiency and successfully managed store operations within a 16% payroll budget.
  • Achieved a controllable profit margin of 58% over four consecutive months.

Assistant General Manager (AGM)

Le Botaniste (Penn Plaza)
01.2024 - 12.2024
  • Surpassed sales goals by 120%, significantly enhancing large and catering order values.
  • Managed daily execution of over 10 large catering orders, ensuring timely delivery and operational efficiency.
  • Facilitated organization of tips and shift reviews for 10-person staff at shift conclusion.
  • Optimized communication channels between customers and drivers to enhance operational efficiency.

General Manager

Sophie's Cuban (Murray Hill)
01.2020 - 01.2024
  • Facilitated 60+ daily customer transactions, contributing to a 25% increase in customer satisfaction ratings.
  • Directed a workforce of 10+ employees, implementing strategies that boosted operational efficiency by 20%.
  • Managed inventory, sales and payrolls. Keeping inventories below 8% and payrolls 18% of sales.
  • Slashed production costs by 20%, enabling a 10% reinvestment into strategic growth projects.

Education

GED High School Equivalent -

Adult Continuing Education
New York

BFA Bachelor in Fine Arts - Art Market

Havana University
Havana, Cuba
01-2020

Skills

  • Critical Thinking
  • Problem-solving
  • Customer Service
  • Adaptable
  • Analytical
  • Organized
  • Google Sheets
  • Microsoft Office
  • Toast, Square and similar POS
  • AI, marketing, sales, data analytics
  • Basic IT troubleshooting
  • Leadership and team building
  • Problem resolution

Certification

  • NYC Food Handler Certification
  • Driver's License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Springbone Kitchen
12.2024 - Current

Assistant General Manager (AGM)

Le Botaniste (Penn Plaza)
01.2024 - 12.2024

General Manager

Sophie's Cuban (Murray Hill)
01.2020 - 01.2024

BFA Bachelor in Fine Arts - Art Market

Havana University

GED High School Equivalent -

Adult Continuing Education
Ray Veitia