Ray W.
Menomonee Falls,WI
Summary
Dynamic team member with a proven track record in customer service and team leadership. Skilled in conflict resolution and staff training, committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Goldfish Swim School - Brookfield
Brookfield, Wisconsin
06.2022 - 08.2026
- Supervised swim instructors to ensure teaching standards and safety protocols aligned with Ellis Lifeguarding.
- Trained new staff on curriculum implementation and customer service best practices.
- Conducted monthly staff meetings to address concerns and share best practices for employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Interviewed and hired qualified candidates to fill open positions.
- Implemented new training systems to boost retention.
- Managed facility operations, including maintenance and cleanliness of pool areas 4-6 days a week.
Cashier
Michaels Arts and Crafts
Germantown, Wisconsin
09.2021 - 03.2022
- Processed customer transactions using point-of-sale systems efficiently.
- Guided customers in locating products to enhance shopping experience.
- Trained new cashiers on register operations and store policies to ensure compliance and efficiency.
- Promoted rewards program by signing up customers and increasing program enrollment.
- Collaborated with team members to restock shelves and merchandise displays.
Education
High School Diploma -
Menomonee Falls High School
Menomonee Falls, WI06-2023
Skills
- Customer service
- Staff training
- Conflict resolution
- Team collaboration
- Adaptability to change
- Creative learning strategies
- Empathy and patience
- Parent engagement
- Great attitude
Timeline
Manager
Goldfish Swim School - Brookfield
06.2022 - 08.2026
Cashier
Michaels Arts and Crafts
09.2021 - 03.2022
High School Diploma -
Menomonee Falls High School