Raya Lynch
Summary
Dynamic professional with a proven track record at Realty One Group and as the owner of RL Glass Art, skilled in customer service and market analysis. Enhanced operational efficiency and customer satisfaction by 100% through strategic planning and problem-solving expertise. Proficient in Microsoft Excel, excelling in fast-paced environments while driving profitability and fostering strong client relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Caremark
09.2024 - Current
- Resolved complaints and handled patient prescription requests in a high-volume environment, demonstrating empathy and compassion
- Troubleshot missing prescription information, checked benefit plans, submitted claims, and interpreted medical abbreviations, enhancing operational efficiency
- Resolved data entry exceptions, improving accuracy and customer satisfaction rates by 100%
Real Estate Agent
Realty One Group Horizon
01.2022 - 05.2024
- Conducted client interviews to identify property preferences and compile tailored lists from available options, enhancing customer satisfaction
- Compared current properties with recently sold ones to establish competitive market value, optimizing client decision-making
- Assisted with open houses by welcoming and registering buyers, addressing inquiries, and fostering strong client relationships
Owner/Artist
RL Glass Art
01.2009 - 08.2022
- Designed and crafted fused glass jewelry showcased in galleries, boutiques, and art shows nationwide, enhancing brand visibility and customer engagement
- Managed customer inquiries effectively, ensuring swift resolution and satisfaction with products, resulting in customer satisfaction
- Maintained meticulous records of sales and inventory, optimizing profitability and operational efficiency
Sabbatical
N/A
08.2021 - 01.2022
- Dedicated time to being a stay-at-home mom while pursuing my Real Estate certification.
Education
Real Estate Certification - Real Estate
Kaplan Real Estate Education
11-2021
GED -
CCAC, Community College of Allegheny County
01-2006
Skills
- Customer service
- Collaboration
- Inventory Management
- Financial Management
- Strategic Planning
- Market Analysis
- Attention to detail
- Problem solving
- Coordinating
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Salesforce
- Typing Proficiency
- Appointment scheduling
- Professional telephone demeanor
- Spreadsheets
- Call Center Procedures
- Empathy and patience
- Credit card payment processing
- Adaptability and flexibility
- Adaptive team player
Certification
Real Estate Agent, National Association of REALTORS
References
References available upon request.
Timeline
Customer Service Representative
CVS Caremark
09.2024 - Current
Real Estate Agent
Realty One Group Horizon
01.2022 - 05.2024
Sabbatical
N/A
08.2021 - 01.2022
Owner/Artist
RL Glass Art
01.2009 - 08.2022
Real Estate Certification - Real Estate
Kaplan Real Estate Education
GED -
CCAC, Community College of Allegheny County
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