Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raya Mallory

Joliet,IL

Summary

Proven leader with a track record of enhancing membership retention and sales management at Planet Fitness. Skilled in decision-making and team motivation, I excel in driving results through strategic marketing and staff development. Demonstrated success in improving operational efficiency and member satisfaction, with a keen focus on budget administration and facility maintenance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Club Manager

Planet Fitness
11.2023 - Current
  • Supported club operations by managing schedules, staff training, and inventory control.
  • Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
  • Collaborated with management team to develop marketing strategies for membership growth and event promotion.
  • Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Camp Counselor

Galowich Family Ymca
05.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Guest Advocate

Target
10.2019 - 01.2023
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Education

Bachelor of Science - Sociology

Illinois State University
Normal, IL
05.2025

Associate of Arts - Sociology

Joliet Junior College
Joliet, IL
05.2024

High School Diploma -

Plainfield High School Central Campus
Plainfield, IL
05.2019

Skills

  • Decision-making capabilities
  • Membership retention
  • Scheduling proficiency
  • Sales management
  • Facility Maintenance
  • Budget Administration
  • Team motivation

Certification

CPR Certified

Timeline

Assistant Club Manager

Planet Fitness
11.2023 - Current

Camp Counselor

Galowich Family Ymca
05.2023 - 08.2023

Guest Advocate

Target
10.2019 - 01.2023

Bachelor of Science - Sociology

Illinois State University

Associate of Arts - Sociology

Joliet Junior College

High School Diploma -

Plainfield High School Central Campus

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Raya Mallory