Results-oriented leader with a strong background in driving operational success and inspiring teams to exceed targets. Expertise in overseeing site operations, managing schedules, and enforcing safety protocols to ensure timely project completion within budget. Recognized for strong organizational and leadership skills, fostering both individual and team performance to enhance operational efficiency and meet company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Flawless Cleaning Company, LLC
Harrisburg-Hershey
06.2020 - Current
Coordinated daily operations, including scheduling, cross-training, budgeting, and staffing to support operational goals.
Managed ordering of materials and supplies to ensure timely delivery and maintain operational efficiency.
Monitored project timelines and implemented strategies to enhance site efficiency and productivity.
Negotiated contract renewals with five clients to secure fair market value for services rendered.
Ensured compliance with OSHA, state, and safety protocols, and quality control measures.
Supervised staff on commercial cleaning assignments, ensuring compliance with safety guidelines and quality standards.
Developed a high-performing team through hiring, coaching, and performance management processes.
Administered bids for potential jobs by researching and presenting proposals to customers.
Warehouse Operations Supervisor
DHL Supply Chain Logistics
Mechanicsburg
05.2015 - 06.2020
Exceeded production goals by implementing standard operations, resulting in increase of weekly output by 10 loads.
Led a team of associates, achieving high customer satisfaction via effective warehouse supervision.
Coordinated operations to verify work quality and enforce site safety standards, enhancing overall operational efficiency.
Enforced safe work practices and PPE compliance, adhering to regulations with zero incidents.
Optimized workflow by integrating technologies such as RFID scanning and Oracle systems.
Established inventory control audits to maintain accurate records and optimal stock levels.
Monitored employee attendance, ensuring adherence to collective bargaining policies and maintaining workforce accountability.
Collaborated with colleagues and customers to strategize on evolving needs and labor planning.
Education
Certification - Workforce and Economic Development in Logistics
Harrisburg Area Community College
Harrisburg, Pennsylvania, US
11-2014
Associate Degree - Christian Divinity & Theology
Apostolic Global International Miracle Institute
Pensacola, Fl, US
02-2005
Skills
Operations management
Project management
Strategic planning
Process improvement
Supply chain optimization
Risk management
Quality assurance
Health and safety compliance
Warehouse logistics management
Inventory control
Inventory procurement
Materials movement management
Vendor relationship management
Production supervision
Subcontractor oversight
Staff management
Performance management
Data analysis
Analytical thinking
Decision-making
Problem-solving
Attention to detail
Organizational skills
Multitasking
Prioritization
Time management skills
Team leadership
Effective communication
Continuous improvement
Procedure planning
Safety management practices
Time management skills
Team leadership
Certification
MSSC Certification
Christian Biblical Studies
Licenses and Ordained Ministering
Undergraduate Certificate of Degree in AEP Associates Enrichment Program
Samento Industrial Training System in Logistics Forklift Certification
Awards
Elevated Life in Christ Community Church & JTTHOG/Soil Tillers Graduate of 2026 (MOG of the Year Award)
Kingdom Man of the Year Award for 2024
Timeline
Operations Manager
Flawless Cleaning Company, LLC
06.2020 - Current
Warehouse Operations Supervisor
DHL Supply Chain Logistics
05.2015 - 06.2020
Certification - Workforce and Economic Development in Logistics