Rayahzhanique Hall

Summary

Well-rounded Bartender with a wide-ranging history in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service. Well-rounded Bartender with a wide-ranging history in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service.

Overview

years of professional experience

Work History

Bartender

Pine Junction

Fndley lake, ny

06.2011 - 05.2015

Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Delivered food and beverage orders within established timeframes Maintained full knowledge of all menu items, contents and preparation methods. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Prepared coffee and espresso drinks. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Served as backup for bartenders. Collected money and made change. Opened and closed bar tabs and transferred tabs to dining area. Processed cash, credit card and voucher payments. Verified that guests at the bar were members or accompanied by a member. Stopped service to any adult furnishing alcoholic beverages to a minor. Ensured that alcohol was consumed in designated areas only. Maintained bar stocks, replenishing daily as necessary. Upheld a high standard of cleanliness in all work areas. Monitored glassware and stemware inventory. Performed closing duties including cleaning, sanitizing and replenishing. Cleaned and filled ice bins. Maintained a neat personal appearance. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty. [Number] years bartending experience. [Number] years hotel experience. [Number] years restaurant experience. Oversaw an increase of positive online reviews for our establishment.

Server/Bartender

Altoona Grand Hotel

Altoona, pa

01.2015 -

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Effectively used items in stock to decrease waste and profit loss. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Correctly calculated charges, issued bills and collected payments. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Promoted and endorsed the company to bring in new business. Politely answered phones promptly and recorded and confirmed reservations. Facilitated prompt and accurate seating and service of all guests. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Completed opening and closing checklists according to set standards. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Actively complied with all health department regulations and rectified issues immediately. Maximized table turns and rotated seating for maximum guest satisfaction. Regularly cleaned host stand and buffet area. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Assisted servers and dining room hosts and quickly responded to guests' needs. Provided high quality service. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Maintained an accurate wait list.

Education

High School Diploma - undefined

Niagara Falls Highschool

2010

Skills

Outstanding customer service
Excellent judgment
Anticipating guest needs
Maintaining a clean bar
Maintaining glassware stock
Elegant garnish station setup
Courteous
Verbal communication
Problem solving
Strong organizational skills
Extensive spirits knowledge
Beer, wine and soju cocktails

Balancing the cash register
Cash and credit transactions
Able to stand [Number] hours
Food service
Extensive beer knowledge

Timeline