Rayan Swaid
Beqaa,Lebanon
Summary
Adept Technical Support Specialist with a proven track record at TixIntel, where I enhanced software reliability and operational efficiency through meticulous bug fixes and feature implementations. Skilled in data management and Python, I excel in analytical thinking and collaborative problem-solving, significantly improving system performance.
Overview
1
1
year of professional experience
3
3
Languages
1
1
Certificate
Work History
Technical Support Specialist
TixIntel
12.2023 - Current
●Provided technical support to employees by resolving system-related issues promptly and effectively.
●Trained new employees on using the company’s software, ensuring seamless onboarding and understanding of workflows.
●Collaborated with the development team to identify and fix system bugs, enhancing software reliability.
●Suggested and assisted in implementing new features to improve system performance and operational efficiency.
●Monitored software operations to ensure the accurate listing of profitable tickets and order processing.
Education
Bachelor Of Science - Computer Science
Lebanese International University
Beirut 01.2025
Skills
Data annotation and labeling
Timeline
Supervised Machine Learning: Regression and Classification (coursera)
09-2024
Technical Support Specialist
TixIntel
12.2023 - Current
Bachelor Of Science - Computer Science
Lebanese International University
Certification
Supervised Machine Learning: Regression and Classification (coursera)
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