Rayan Swaid
Beqaa,Lebanon
Summary
Adept Technical Support Specialist with a proven track record at TixIntel, where I enhanced software reliability and operational efficiency through meticulous bug fixes and feature implementations. Skilled in data management and Python, I excel in analytical thinking and collaborative problem-solving, significantly improving system performance.
Overview
1
1
year of professional experience
3
3
Languages
1
1
Certificate
Work History
Technical Support Specialist
TixIntel
12.2023 - Current
●Provided technical support to employees by resolving system-related issues promptly and effectively.
●Trained new employees on using the company’s software, ensuring seamless onboarding and understanding of workflows.
●Collaborated with the development team to identify and fix system bugs, enhancing software reliability.
●Suggested and assisted in implementing new features to improve system performance and operational efficiency.
●Monitored software operations to ensure the accurate listing of profitable tickets and order processing.
Education
Bachelor Of Science - Computer Science
Lebanese International University
Beirut 01.2025
Skills
Data annotation and labeling
Data cleaning and preprocessing
Familiarity with machine learning algorithms and protocols
Proficiency in data management tools (eg, Excel, Google Sheets, etc)
Familiarity with Python and scripting
Attention to detail for maintaining data accuracy and consistency
Deep understanding of AI and machine learning concepts
Soft Skills
Analytical thinking and problem-solving
Communication and collaboration within teams
Ability to follow detailed guidelines and protocols
Time management and meeting deadlines
Timeline
Supervised Machine Learning: Regression and Classification (coursera)
09-2024
Technical Support Specialist
TixIntel
12.2023 - Current
Bachelor Of Science - Computer Science
Lebanese International University
Certification
Supervised Machine Learning: Regression and Classification (coursera)