Rayana Felix
Camden,NJ
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Tech-receptionist
Advanced vision consultants
Marlton, New Jersey
12.2023 - Current
- Perform exam pre-screening, explaining to the patients what each instrument is used for and how it works.
- Order and maintain supplies and contacts as needed by doctors.
- check patients in and out, collect payments, perform other front desk tasks as needed
- Instruct patients on the insertion, removal, cleaning and care of contact lenses.
- Confirm schedule, call appointments to confirm the appointment
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Chiropractic Assistant
Chiropractor and physical therapist center
Cherry Hill, New Jersey
07.2021 - 12.2023
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Ensured cleanliness of equipment used during treatments.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
Education
Certificate - Medical Assistant
The College of Health Care Professions
TX09-2025
High School Diploma -
Camden High School
Camden , NJ06-2019
Skills
- Scheduling
- Bookkeeping
- Business operations
- Greeting and seating clients
- Data entry
- Office equipment operations
- Reception desk management
- Organization skills
- Document control
- Multitasking and prioritization
- Certified Microsoft office specialist
- Front desk operations
- Schedule management
- Verbal and written communication
- Record preparation
- Telephone skills
- Staff management
- Time management
- Positive and professional
- Performance improvement
Timeline
Tech-receptionist
Advanced vision consultants
12.2023 - Current
Chiropractic Assistant
Chiropractor and physical therapist center
07.2021 - 12.2023
Certificate - Medical Assistant
The College of Health Care Professions
High School Diploma -
Camden High School