Rayann Hensien
McKinney,TX
Summary
Self-motivated Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Pediatric Associates
12.2023 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered phones promptly and directed calls appropriately.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
- Processed referrals for specialist care when requested by physicians or patients.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Verified insurance coverage for appointments and collected co-payments as required.
- Communicated with patients with compassion while keeping medical information private.
Machinists Mate
US Navy
07.2019 - 12.2023
- Operated, maintained, and repaired ship propulsion machinery, auxiliary equipment, and associated machinery
- Took part in the watch station of Engine Room Operator as well as being the only female small boat engineer on board
- Responsible for the upkeep and preventive maintenance of four 200 ton A/C, 2 1.5 ton reefer plants, two RHIBs, steering gear, anchor windlass, two Reverse Osmosis units and various galley and laundry equipment
- Damage control and fire team leader
- Maintained two rigid inflatable hull rhib boats
- Performed maintenance on 2 Cummins QSB 5.9 marine diesel engines
- Between the months of July 2019- July 2020 tracked and procured over $58,000 in parts and tools as well as $30,000 between the months of July 2020- July 2021
- Supervised and trained junior personnel to successfully complete 1,119 planed and corrective maintenance items
- Received a Navy and Marine Corps Achievement Medal for the completion of depo level repairs of the diesel RHIB’S at the work center level
Education
Machinists Mate A-School -
US Navy
01.2019
High School -
Chaparral High School
Temecula, Ca01.2015
Skills
- Communication
- Quick learner
- Time management
- Critical thinking
- Medical office administration
- Appointment management
- Medical terminology
- Proficient in ECW
- Insurance verification
- Medical records management
- Telephone etiquette
- Front desk operations
Timeline
Medical Receptionist
Pediatric Associates
12.2023 - Current
Machinists Mate
US Navy
07.2019 - 12.2023
Machinists Mate A-School -
US Navy
High School -
Chaparral High School
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