Raychel Santiago
Saginaw,TX
Summary
Experienced professional with 15 years of dedicated customer service expertise combined with 5 years of managerial experience. Demonstrated excellence in effectively managing and leading teams to deliver exceptional customer experiences. Proven track record of consistently exceeding customer satisfaction goals by implementing innovative strategies and fostering a customer-centric culture. Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with clients and stakeholders. Exceptional problem-solving and decision-making abilities, coupled with a strong attention to detail. A results-oriented individual who thrives in fast-paced environments and is committed to driving business success through exceptional customer service and managerial prowess.
Overview
3
3
years of professional experience
Work History
Merchandising Manager
Dollar Tree
01.2021 - Current
- When the Store Manager is not on the premises, direct supervisory responsibility for all hourly
- Associates
- Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
- Requests and any additional communications related to store activities as delegated by the Store
- Manager
- Assist Store Manager on receipt and return of DSD merchandise
- Follow VIP and DSD Policies and Procedures
- Assist Store Manager in management of freight flow
- Meet or exceed productivity standards
- Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated
- Assist Store Manager in maintaining stockroom organization
- Assist Store Manager in ensuring that the sales floor is sales effective on a daily basis
- Assist Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items
- Assist Store Manager in planning and implementing monthly Sales Planners
Education
High school diploma -
Saginaw High School
Fort Worth, TX06.2009
Skills
- Customer service (15
- 10Key Data Entry - 7344 KPM
- Microsoft Word proficient (15 years)
- Typing speed of 50 WPM
- Leadership
- Merchandising
- Retail Sales
Development in any professional field
Timeline
Merchandising Manager
Dollar Tree
01.2021 - Current
High school diploma -
Saginaw High School
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