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Raye Murchison
Boston,MA
Work Preference
Summary
Dedicated Security Operations professional skilled in maintaining a safe and secure environment for patients, visitors, and employees through patrols, access control, and surveillance. Leveraged CCTV systems, alarm panels, and incident reporting processes to monitor for unusual activity, enforce protocols, and maintain accurate logs. Brought strong visitor screening, problem solving, and professional communication to support orderly operations.
Overview
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Security Officer
Allied Barton
Boston, MA
09.1999 - 09.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Patrolled Allied Barton client properties for safety and unauthorized access.
- Monitored CCTV cameras and alarm panels for suspicious activity.
- Checked visitor credentials and issued badges at entry points.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, and contractors upon arrival at the facility entrance.
- Logged daily incidents, reports, and security activity in records.
- Responded to emergencies using Allied Barton post orders and procedures.
- Inspected doors, locks, and perimeter areas for security breaches.
- Enforced site rules and maintained professional presence throughout shifts.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
Customer Service Representative
Lord & Taylor LLC
Boston, MA
09.1998 - 09.2001
- Resolved customer complaints with calm, professional communication.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted Lord & Taylor customers with product inquiries and service requests.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Processed returns, exchanges, and refunds using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Medical Billing And Coding - Medical Billing And Coding
Kaplan University
Boston , MA 09.2005 - 09.2006
Charlestown High
Charlestown , MASkills
- Access control
- Visitor screening
- Incident reporting
- CCTV surveillance
- Alarm systems
- Radio communication
- Situational awareness
- Problem solving
- Customer service
- Written documentation
Timeline
Medical Billing And Coding - Medical Billing And Coding
Kaplan University
09.2005 - 09.2006
Security Officer
Allied Barton
09.1999 - 09.2023
Customer Service Representative
Lord & Taylor LLC
09.1998 - 09.2001
Charlestown High