Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Languages
References
Timeline
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Rayegan Lenington

Round Lake Beach,IL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction at Shur-Way Moving and Cartage, skilled in Microsoft 365 Applications. Known for exceptional interpersonal communication and creative problem-solving abilities, resulting in improved move coordination processes and increased customer engagement at Jewel Osco.

Overview

8
8
years of professional experience

Work History

Customer Service/ Move Coordinator

Shur-Way Moving and Cartage
Libertyville, USA
06.2019 - Current
  • Collect Essential Information: When booking, gather necessary details such as:
  • Address of both the pickup and drop-off locations.
  • Size of the move (number of rooms, type of items).
  • Desired moving date and time.
  • Special requirements (e.g., fragile items, large furniture, parking arrangements).
  • Creating Estimates:
  • Provide customers with a detailed, written estimate that they can refer back to.
  • Working with Salesmen:
  • Maintain a system for follow-ups to convert leads into actual bookings.
  • Encourage feedback from the sales team on common customer questions or objections to continuously improve estimates and customer service.
  • Customer Feedback:
  • After the move is complete, reach out for feedback to understand their experience, and areas for improvement.

Cashier

Jewel Osco
Round Lake Beach, USA
05.2017 - 06.2019
  • Customer Service:
  • Greet customers, and engage with them as they approach the checkout. Address customer inquiries, and resolve issues promptly.
  • Transaction Processing:
  • Accurately scan and ring up customer purchases using the cash register or point-of-sale (POS) system. Process payments via cash, credit/debit cards, and other payment methods.
  • Cash Handling:
  • Manage cash drawers, ensuring proper balancing at the beginning and end of each shift. Report any discrepancies to the supervisor.
  • Store maintenance:
  • Maintain cleanliness and organization of the checkout area, including the lobby, registers, and surrounding spaces.
  • Product Promotion:
  • Inform customers about ongoing promotions, discounts, and loyalty programs, encouraging participation.

Education

High School Diploma -

Round Lake Senior High School
Round Lake Beach, IL
06-2019

Skills

  • Experienced with Microsoft 365 Applications
  • Effective Interpersonal Communication
  • Advanced Scheduling Skills
  • Stock Coordination
  • Positive attitude
  • Collaborative Teamwork
  • Creative Problem Solving

Hobbies and Interests

  • Bowling
  • Photography
  • Reading
  • Traveling
  • Spending time with friends and family

Languages

English

Affiliations

  • Photography
  • Bowling
  • Reading
  • Spending time with family and friends

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service/ Move Coordinator

Shur-Way Moving and Cartage
06.2019 - Current

Cashier

Jewel Osco
05.2017 - 06.2019

High School Diploma -

Round Lake Senior High School

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Rayegan Lenington