Destiny Smith
Collierville,TN
Summary
With over 8 years of experience in customer service management and operations, this dedicated and detail-oriented professional is committed to providing exceptional service. Expertise lies in resolving customer issues, enhancing satisfaction, and streamlining processes for improved efficiency. Proficient in Microsoft 365, Gorgias, and Shopify, with advanced skills in multitasking, problem-solving, and project management. By leveraging a strong customer service background and technical abilities, delivers results that drive positive outcomes for both customers and the organization.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Fray Fitness LLC
02.2024 - 02.2025
- Handled customer escalations and created service procedures and protocols
- Managed in-person pickups and showroom tours to enhance customer experience
- Generated invoices and drafted orders, contributing to streamlined order processing
- Supported staff with managing phone calls, processing mail, and developing documents
- Assisted with shipping processes and inventory control
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Filed shipping claims with major shipping companies
Operations Representative
A Stay Above The Rest
01.2023 - 12.2023
- Enhanced customer satisfaction through forward-thinking strategies
- Drafted daily transaction and earnings reports, providing valuable insights for client accounts
- Supported staff by answering phones, processing mail, and developing documents
Guest Experience Associate
A Stay Above The Rest
01.2022 - 12.2023
- Built customer loyalty with personalized attention to special requests
- Maintained comprehensive knowledge of hotel services, amenities, and local attractions
- Handled guest check-ins and reservations, verifying details and processing charges
- Coordinated guest room maintenance with engineering and maintenance teams
Education
Associate of Applied Science - Paralegal Studies
BRYANT & STRATTON COLLEGE
Online08-2025
Skills
- Experienced with Microsoft 365 Applications
- Gorgias Proficiency
- Shopify Platform Expertise
- Operational Leadership
- Appointment Coordination
- Logistics Management
- Task Prioritization Skills
- Meticulous Attention to Detail
- Issue Resolution Management
- Account authorizations
- Conflict management
- Budgeting and finance
- Administrative support
Timeline
Customer Service Manager
Fray Fitness LLC
02.2024 - 02.2025
Operations Representative
A Stay Above The Rest
01.2023 - 12.2023
Guest Experience Associate
A Stay Above The Rest
01.2022 - 12.2023
Associate of Applied Science - Paralegal Studies
BRYANT & STRATTON COLLEGE
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