RAYEN WHAIBE
Jounieh, Lebanon
Summary
Dynamic outlet manager with a proven track record at L'APREM, ZAR, MINUIT, excelling in operations management and team leadership. Enhanced service excellence through targeted training and innovative inventory solutions, driving efficiency and customer satisfaction. Skilled in problem-solving and multitasking, I thrive in fast-paced environments while maintaining attention to detail.
Overview
6
6
years of professional experience
Work History
OUTLET MANAGER
L'APREM,ZAR,MINUIT
05.2022 - 12.2024
- Supervised service excellence training with a focus on problem-solving skills.
- Opened three outlets, overseeing all kitchen and bar operations.
- Managed staff schedules and coordinated reservations to streamline operations.
- Executed efficient handling of discounts, voids, and table/item transfers.
- Partnered with bar manager to deploy an automated beverage inventory management system.
- Improved operational efficiency through targeted leadership initiatives and staff development.
BARTENDER
Bi NOSS JOUNIEH
06.2022 - 07.2023
- Mixed cocktails and served beverages according to customer preferences.
- Provided excellent customer service and built rapport with patrons.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted in managing inventory and ordering supplies as needed.
Team Leader
NEW YORK CITY PIZZERIA
01.2020 - 05.2022
- Led team meetings to discuss project goals and progress.
- Developed training materials to enhance team skills and knowledge.
- Coordinated daily tasks among team members for efficient workflow.
- Implemented quality control measures to maintain high standards of work.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
SALES & MULTIFUNCTIONAL ROLE
MOULIN D'OR
09.2018 - 10.2020
- Experienced in sales and cashier roles, dedicated to guest satisfaction.
- Made valuable contributions to the baking and pastry section, showcasing a diverse skill set for high-quality service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
B.S. - Hospitality Management
NDU
04-2026
Computer Science -
NDU
12.2022
College Central Jounieh
Skills
- Omega
- Project management
- Problem solving
- Attention to detail
- Ability to perform well under pressure
- Strong ability to multitask
- Good communication skills
- Excel formula skills
- Public Relations
- Team leadership
- Customer service
- Inventory management
- Data analysis
- Staff scheduling
- Operations management
- Finance and accounting oversight
Volunteer Experience
4 years in civil defence, Present, Many certifications and Mission Chief
Timeline
BARTENDER
Bi NOSS JOUNIEH
06.2022 - 07.2023
OUTLET MANAGER
L'APREM,ZAR,MINUIT
05.2022 - 12.2024
Team Leader
NEW YORK CITY PIZZERIA
01.2020 - 05.2022
SALES & MULTIFUNCTIONAL ROLE
MOULIN D'OR
09.2018 - 10.2020
B.S. - Hospitality Management
NDU
Computer Science -
NDU
College Central Jounieh