Ray Olivo
San Antonio
Summary
Dynamic Community Manager with a proven track record at Sun Homes & Investments, excelling in community engagement and tenant relations. Expert in property inspections and staff training, I successfully resolved tenant issues, enhancing satisfaction and fostering a vibrant community. Adept at financial budgeting, I consistently aligned strategies with organizational goals.
Overview
17
17
years of professional experience
Work History
Community Manager
Sun Homes & Investments
03.2022 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
Sales Coordinator
Clayton Homes
03.2019 - 03.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Apartment Locator
Texasa Apartmnet Locators
01.2008 - 12.2018
- Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.
- Saved clients time by conducting thorough research on potential apartments, including amenities, pricing, and availability.
- Facilitated open houses showcasing available apartments attracting over 100 interested prospects per event.
- Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
- Mentored new apartment locators providing training and guidance on best practices leading to their improved performance within first three months.
- Built strong relationships with property managers to ensure access to the best apartment listings for clients.
Education
Real Estate License - Real Estate
Champion School Of Real Estate
San Antonio, TX05-2004
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Staff training
- Property management
- Employee performance management
- Financial budgeting and reporting
Languages
Spanish
Professional Working
Timeline
Community Manager
Sun Homes & Investments
03.2022 - Current
Sales Coordinator
Clayton Homes
03.2019 - 03.2022
Apartment Locator
Texasa Apartmnet Locators
01.2008 - 12.2018
Real Estate License - Real Estate
Champion School Of Real Estate
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