Raygene Cy Suain
Mount Vernon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Patient Financial Services Representative
Knox Community Hospital
Mount Vernon
07.2010 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed patient accounts in electronic health record systems daily.
- Coordinated with healthcare providers to resolve billing discrepancies.
- Handled sensitive patient information while ensuring confidentiality standards.
- Contacted third party payers regarding unpaid claims or denied claims for further investigation and resolution.
- Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
Office Manager
Knox Surgical, LLC
Mount Vernon
09.2003 - 07.2010
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Monitored office inventory to maintain adequate supply levels and order products.
- Completed billing, collections and reporting duties on daily basis.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Generated financial reports for management review.
- Served as main point of contact for outside vendors.
- Managed financial documentations such as expense reports and invoices.
Education
Knox County Career Center
Mount Vernon, OHMedical Insurance Billing
Knox County Career Center
Mount Vernon, OH08.2001
High School Diploma -
Mount Vernon High School
Mount Vernon, OH05.2000
Skills
- Detail-oriented
- Accounts payable and receivable
- Report writing
- File and data retrieval systems
- Customer relations
- Banking operations
- Human resource knowledge
- Scheduling and calendar management
- Data entry
- Self-directed
- Invoicing and billing
- Computer proficiency
- Accounts reconciliation
- Billing
Timeline
Patient Financial Services Representative
Knox Community Hospital
07.2010 - Current
Office Manager
Knox Surgical, LLC
09.2003 - 07.2010
Knox County Career Center
Medical Insurance Billing
Knox County Career Center
High School Diploma -
Mount Vernon High School