RAYHAN KHAN
Prospect Park,NJ
Summary
Solutions-driven professional with hands-on project experience working with Cisco IOS Command, Network Management and Routing Protocols. IT help desk support professionals with years of experience in the IT industry working in several different areas including IT support, end user training and Microsoft Active Directory user administration. Outgoing, customer service oriented team player who enjoys working with people.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Intern
- Supported daily administrative tasks, maintaining organized records and updating team documents.
- Assisted with research, gathering relevant information to support project development and decision-making.
- Prepared presentations, reports, and meeting materials for internal review and stakeholder use.
- Coordinated with team members to track assignments, follow up on tasks, and maintain workflow.
SCHOOL BUS DRIVING
Clifton Board of Education
09.2025 - Current
- Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.
- Provided technical support to customers via telephone, email, remote connection, personal assistance and through SolarWinds Service Now ticketing system.
- Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents and troubleshoot issues.
- Assisted User with the use of Custom Software Application.
- Provided phone and Desk side support in the health care environment administered active directory served as an escalation point for help desk.
- Configuring all types of hardware also basic Network troubleshooting.
HELPDESK SUPPORT SPECIALIST
TEKSYSTEM
06.2018 - 07.2021
- Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents and troubleshoot issues.
- Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.
- Responsible for preparing new equipment for new hiring even from a fresh load of windows and programs or multiple setups of computers with acronis to load images.
- Provided technical support to customers via telephone, email, remote connection, personal assistance and through SCSM ticketing system.
- Scheduled, tracked and deployed windows 10 to over 250 Laptops for the employee on the network.
- Performed capture and restore of users profile using Microsoft System Configuration Management (SCCM).
Education
No Degree - BLOCK,CHAIN
NONACADEMY
DHAKA,BANGLADESH08-2026
Intensive 16-week CCNA Engineering Program - Full Stack Network Engineer Program
NETWORK BULLS
DELLHI INDIA07-2026
No Degree - Cyber SecurityÐICAL HACKING
ARENA WEB SECURITY
DHAKA,BANGLADESH08-2023
MEDICAL ASSISTANT CERTIFICATE - MEDICAL
EASTWICK MEDICAL COLLEGE
09-2022
HOME CARE CERTIFICATE - HOME CARE
BROTHERS HOME CARE
Skills
- Software: Windows & Mac command Line Interface(CLI) PuTTy Wireshark Active Directory SCCM
- Windows troubleshooting
- Network Topologies & Types
- Layer 2 & Layer 3 switching
- Dynamic Routing protocol(EIGRP , OSPF , BGP , RIPv2)
- Internet Control Message Protocol (ICMP)
- Dynamic Host Configuration Protocol (DHCP)
- Service Management Ticketing
- Secure Shell (SSH) & Telnet
- Subnetting & Access Lists
- Network Address Translation(NAT)
- VLAN Trunking Protocol (VTP)
- Spanning-Tree Protocol (STP)
- VoIP and Quality of Service (QoS)
Certification
NexGenT Full Stack Network Associate (FSNA) SEP/2021, NexGenT Full Stack Network Professional (FSNP) NOV/2021, Cisco Certified Network Associate (CCNA) In Progress (Expected) AUG/2023
actively looking for a new opportunity in the Networking field in j.
I have hands-on experience in network setup, troubleshooting,router/switch configuration,TCP/IP,LAN/WAN, and basic network security. I am passionate about solving connectivity issues and keeping systems running smoothly. I am looking for roles like Network Technician/Network Support Engineer/NOC Technician/IT Support (Networking)-Full-TIME, HYBRID or onsite around new jersy/NYC area.
#networking#networkEngineer
Languages
English
Limited Working
Timeline
SCHOOL BUS DRIVING
Clifton Board of Education
09.2025 - Current
HELPDESK SUPPORT SPECIALIST
TEKSYSTEM
06.2018 - 07.2021
Intern
No Degree - BLOCK,CHAIN
NONACADEMY
Intensive 16-week CCNA Engineering Program - Full Stack Network Engineer Program
NETWORK BULLS
No Degree - Cyber SecurityÐICAL HACKING
ARENA WEB SECURITY
MEDICAL ASSISTANT CERTIFICATE - MEDICAL
EASTWICK MEDICAL COLLEGE
HOME CARE CERTIFICATE - HOME CARE
BROTHERS HOME CARE