Raykel Segla
Stonecrest
Summary
Energetic and dependable retail professional with over three years of experience in customer service, merchandising, and store operations. Skilled in everything from self-checkout assistance and floor product advising to inventory handling and tech-based retail tools. Known for professionalism, attention to detail, and the ability to adapt quickly in high-volume environments. Also brings technical support experience, providing a unique blend of frontline service and behind-the-scenes tech skills. Eager to bring a strong work ethic and friendly energy to a team-oriented retail environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate / Self-Checkout Host
Walmart
05.2024 - 05.2025
- Assisted customers using self-checkout lanes, handled register issues, and provided technical and customer support.
- Resolved transaction issues and answered product questions promptly.
- Maintained clean, safe checkout areas during peak hours.
Flooring Associate / Customer Service
The Home Depot
03.2023 - 04.2024
- Advised customers on flooring, wall coverings, and window products.
- Supported custom orders and provided knowledgeable in-aisle assistance.
- Assisted across departments , helped achieve sales and processed returns.
Fulfillment Associate (Receiving, Sorting)
Amazon
09.2022 - 03.2023
- Handled receiving, sorting, and accurate scanning of packages.
- Maintained high efficiency and adhered to safety protocols.
- Helped meet daily performance and quality goals.
Merchandising & Stocking Associate
Marshalls
02.2022 - 08.2022
- Stocked and organized merchandise, handled floor resets and seasonal changes.
- Ensured pricing accuracy and strong store presentation.
- Supported team during open and close shifts.
Education
Associate Degree - Information Technology
Interactive College of Technology
Atlanta, GA01.2023
Skills
- Customer Engagement & Sales Support
- Bilingual : English & French
- Self-Checkout Monitoring & POS Troubleshooting
- Merchandising, Stocking & Pricing
- Floor Product Knowledge (Home, Apparel, etc)
- Returns, Exchanges & Conflict Resolution
- Digital Tools, Barcode Scanners & Inventory Systems
- Tech Support & Help Desk Experience
- Visual Merchandising & Store Presentation
- Adaptability in Fast-Paced Environments
- Team Collaboration & Communication
Certification
- CompTIA A+
- Microsoft Office Specialist
- Retail Customer Service Training
It Experience
Remote Help Desk Support (Freelance), Remote, 02/01/23, Present, Resolved login issues, software errors, and device support remotely., Provided POS troubleshooting for small businesses and retail systems., Tracked tickets and ensured timely resolutions via help desk tools.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate / Self-Checkout Host
Walmart
05.2024 - 05.2025
Flooring Associate / Customer Service
The Home Depot
03.2023 - 04.2024
Fulfillment Associate (Receiving, Sorting)
Amazon
09.2022 - 03.2023
Merchandising & Stocking Associate
Marshalls
02.2022 - 08.2022
Associate Degree - Information Technology
Interactive College of Technology
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