Rayla Brooks
Harper Woods,Michigan
Summary
Motivated Social Worker skilled at meeting clients' needs with expert client support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mobile Crisis Clinician
Detroit Wayne Integrated Health Network
11.2023 - Current
- Maintained accurate documentation for quality assurance and adherence to legal requirements, protecting both clients'' rights and agency''s reputation.
- Developed rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis consultations.
- Advocated for clients'' needs within the mental health system, working collaboratively with other providers to ensure optimal care delivery.
- Conducted thorough risk assessments to ensure the safety of clients and implement necessary interventions.
Case Manager Lead
All Well-Being Services
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Supports Coordinator
Psygenics
06.2021 - Current
- Help clients obtain social services by assisting with forms and coordinating referral processes
- Visit with individuals in homes and attend group meetings to provide information on agency services, requirements, and procedures
- Detail client visits with thorough documentation and official reports
- Person-centered planning
- Biopsychosocial
Clinical Therapist
Team Wellness Center
04.2022 - 03.2023
- Completed assessments and planned customized treatments, applying wide range of resources.
- Utilized evidence-based interventions in individual therapy sessions, tailoring techniques to each patient''s unique needs.
- Enhanced patient satisfaction through consistent communication and empathetic listening skills.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
Care Case Manager
Advantage Living Center
08.2020 - 05.2021
- Company Overview: Intern
- Addressed crisis situations with one-on-one support and by advocating for additional resources
- Managed efficient and successful transitions from care facilities to step-down environments and at-home care
- Assisted clients with overcoming major issues such as dependencies, illnesses, and life-changing injuries
- Determined clients' needs via direct assessments and collaboration with medical professionals
- Admissions
- Care plans
- Intern
Case Manager
Service to Enhance Potential (STEP)
08.2019 - 05.2020
- Company Overview: Intern
- Helped clients obtain social services by assisting with forms and coordinating referral processes
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements, and procedures
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
- Compiled social, educational and institutional histories from official records and interviews of family members
- Detailed client visits with thorough documentation and official reports
- Person-centered planning
- Biopsychosocial
- Intern
Behavioral Health Technician
Stonecrest Behavioral Health
04.2019 - 11.2019
- Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts
- Assisted with personal needs and ADL requirements such as feeding help and grooming support
- Coordinated routine care management tasks such as direct assessments, vitals monitoring, and documenting behaviors
- Intervened in crisis situations, employing communication, de-escalation, and patient care strategies to resolve concerns
Customer Service Representative
AT&T
04.1997 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Counseled debtors on payment options and arranged installment agreements
- Processed payments and applied to customer balances
- Researched accounts and completed due diligence to resolve collection problems
Education
Master of Social Work -
Madonna University
Livonia, MI05.2021
BSW - Social Work
Madonna University
Livonia, Michigan05.2020
Associate of Arts -
University of Phoenix
Southfield, Michigan06.2016
Skills
- Client communication
- Client confidentiality
- Client needs assessment
- Community resources
- Records management
- Patient support
- Case documentation
- Motivational Interviewing
Certification
LLMSW
References
Available Upon Request
Timeline
Mobile Crisis Clinician
Detroit Wayne Integrated Health Network
11.2023 - Current
Case Manager Lead
All Well-Being Services
05.2023 - Current
Clinical Therapist
Team Wellness Center
04.2022 - 03.2023
Supports Coordinator
Psygenics
06.2021 - Current
Care Case Manager
Advantage Living Center
08.2020 - 05.2021
Case Manager
Service to Enhance Potential (STEP)
08.2019 - 05.2020
Behavioral Health Technician
Stonecrest Behavioral Health
04.2019 - 11.2019
Customer Service Representative
AT&T
04.1997 - 03.2018
BSW - Social Work
Madonna University
Associate of Arts -
University of Phoenix
LLMSW
Master of Social Work -
Madonna University
Similar Profiles
Semeona JeffersonSemeona Jefferson
Behavioral Health Technician at Detroit Wayne Integrated Health NetworkBehavioral Health Technician at Detroit Wayne Integrated Health Network
Lydia ButlerLydia Butler
Director of Advocacy & Community Education at Disability Network Wayne County DetroitDirector of Advocacy & Community Education at Disability Network Wayne County Detroit
Belinda WarrickBelinda Warrick
Peer Support Specialist at Detroit Wayne Mental Health AuthorityPeer Support Specialist at Detroit Wayne Mental Health Authority