Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raylah Peterson

Guatay,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service at Donato's Italian Restaurant. Proven ability to enhance customer satisfaction through effective order management and menu knowledge. Skilled in food safety and time management, consistently delivering high-quality service in fast-paced environments. Recognized for fostering positive customer interactions and achieving operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Elderly Caregiver

Private Practice
Guatay, CA
05.2024 - Current
  • Tracked and reported clients' progress to clients' Doctor based on observations and conversations.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Transported patients to medical, dental and personal care appointments.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Responded quickly in emergency situations in a calm manner.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Recognized emergencies and notified paramedics.
  • Helped clients get in and out of beds and wheelchairs.

Server

Donato's Italian Restaraunt
Alpine, CA
04.2016 - 12.2024
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Managed time efficiently during peak hours by prioritizing tasks effectively.
  • Followed health safety guidelines when preparing and serving food products.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Crafted aesthetically pleasing garnished food and beverage presentations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded and verified transaction details during shift.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Took orders from customers accurately and in a timely manner.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared for incoming patrons by arranging tablecloths, napkins and utensils.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees to perform duties.

Preschool Aide

Country Treehouse Preschool
Descanso, CA
08.2016 - 06.2019
  • Supported lessons using small group instruction and hands-on activities.
  • Monitored student behavior in order to maintain a safe environment for everyone involved.
  • Ensured well-maintained environment to inspire exploration.
  • Responded promptly and appropriately to emergency situations as they arose.
  • Encouraged social interaction between students by facilitating cooperative play among them.
  • Organized student items by labeling and documenting collection.
  • Observed individual students' progress in order to identify areas of improvement or areas of strength.
  • Provided emotional support to students and communicated any issues or concerns to the teacher.
  • Attended in-services, workshops and seminars.
  • Helped children learn basic skills such as counting, colors, shapes, reading readiness.
  • Developed detailed inventory of equipment and school supplies.
  • Assisted with meal preparation, feeding young children when necessary, and clean up afterwards.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Maintained safe, clean and constantly supervised play environment.
  • Monitored students to observe behavior, enforce rules and maintain safety.

Sanwich Artist

SUBWAY®Restaurants
Campo, CA
08.2013 - 04.2014
  • Greeted customers and provided product knowledge.
  • Prepared various food items including sandwiches, salads, soups, and drinks based on customer orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Upheld strict hygiene protocols for food storage and handling.
  • Enhanced workplace efficiency through effective communication of customer requirements and issues.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Fostered a welcoming environment to ensure smooth order transactions.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Ensured work area remained tidy by restocking and cleaning.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Upsold additional items to increase store profits.
  • Managed cash register to process payments and provide transaction receipts.

Education

Some College (No Degree) - Child Development

Cuyamaca College
El Cajon, CA

Skills

  • Customer service
  • Order management
  • Point-of-sale operation
  • Food safety
  • Time management
  • Menu knowledge
  • Food presentation

Certification

  • I'm CPR certified

Timeline

Elderly Caregiver

Private Practice
05.2024 - Current

Preschool Aide

Country Treehouse Preschool
08.2016 - 06.2019

Server

Donato's Italian Restaraunt
04.2016 - 12.2024

Sanwich Artist

SUBWAY®Restaurants
08.2013 - 04.2014

Some College (No Degree) - Child Development

Cuyamaca College

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Raylah Peterson