Rayland Pecue
Mobile,AL
Summary
Results-driven professional with extensive experience in customer service and team training. Skilled in optimizing bar workflows and managing high-volume service environments, ensuring exceptional guest satisfaction and repeat business.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Ruth's Chris Steakhouse
Mobile, AL
05.2023 - Current
- Crafted signature cocktails and curated wine selections to enhance guest dining experiences.
- Trained and mentored junior bartenders on beverage preparation and customer service techniques.
- Managed inventory levels exceeding over 1,000 items, ensuring availability of high-quality ingredients while minimizing waste.
- Provided exceptional service in fast-paced environment, consistently receiving positive guest feedback.
- Developed and implemented efficient bar workflows, improving overall service speed and quality by 30%.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Loan Processor
World Finance
Mobile, AL
01.2019 - 01.2020
- Processed loan applications efficiently exceeding over 100 per day, ensuring compliance with company policies and regulations.
- Verified borrower information and documentation for accuracy and completeness.
- Collaborated with underwriters to facilitate timely loan approvals and disbursements.
- Maintained detailed records of loan transactions in proprietary software systems and physical files.
Waitstaff Manager
Sakura Sushi and Hibachi
Semmes, AL
01.2015 - 01.2020
- Directed waitstaff activities to maintain high standards of customer satisfaction and optimize service efficiency by 50%.
- Guided new employees through comprehensive training on restaurant protocols and service standards to enhance operational efficiency.
- Analyzed peak hour trends and created schedules to maximize staffing effectiveness and service quality.
- Developed and implemented comprehensive training initiatives aimed at improving team effectiveness and ensuring exceptional guest experiences.
Education
Associate of Science - Biomedical Sciences
Coastal Alabama Community College
Bay Minette, AL08-2022
High School Diploma -
Mary G. Montgomery High School
Semmes, AL05-2017
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Memory retention
- Team training and development
- New hire training
- Inventory
- Staff management
- Organizational growth
- Able to stand 16 hours
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Calm and composed
- Issue resolution
- Engaging personality
- Complex Problem-solving
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Won "employee of the month" Award for reliability and exceeding performance metrics by 30%, exceptional teamwork, and initiative.
Certification
- Certified Nursing assistant Training - 3 months
Languages
English
Full Professional
Interests
- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Bartender
Ruth's Chris Steakhouse
05.2023 - Current
Loan Processor
World Finance
01.2019 - 01.2020
Waitstaff Manager
Sakura Sushi and Hibachi
01.2015 - 01.2020
Associate of Science - Biomedical Sciences
Coastal Alabama Community College
High School Diploma -
Mary G. Montgomery High School